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Swiss-Belhotel Serpong

★★★★·9.1/ 10Excellent
·Hotels
2019 opened· 107 rooms· Check-in 02:00 PM / out 12:00 PM
Offsite parking discounted rates availableFitness facilities (surcharge)Air conditioningSwimming poolFamily roomsLift / ElevatorAll 54 facilities +
Review
Official

Swiss-Belhotel Serpong offers top-notch services and amenities, ensuring guests experience utmost comfort. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Taxi and shuttle offerings at the hotel simplify arranging your excursions, explorations, and additional activities in Tangerang. Visitors can take advantage of complimentary parking directly at the hotel. Reception services such as concierge service, luggage storage and safety deposit boxes are available to accommodate your requirements. Traveling with minimal baggage is achievable at Swiss-Belhotel Serpong, as the hotel's dry cleaning service and laundry service ensures your garments stay fresh. Room amenities like 24-hour room service, room service and daily housekeeping contribute to making a perfect selection for your stay. Smoking is limited to specified smoking zones. Each accommodation at Swiss-Belhotel Serpong is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the hotel offers linen service, blackout curtains and air conditioning for guest convenience and satisfaction. In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with television, in-room video streaming and cable TV available for their convenience. Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar at your disposal. Swiss-Belhotel Serpong offers a hair dryer and toiletries in the restrooms of specific accommodations. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar. Swiss-Belhotel Serpong provides a superb assortment of leisure amenities for guests to enjoy. Unwind after a long day by stopping by massage and spa to rejuvenate your senses. Each day at hotel, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps. For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.

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Guest scores & sentiment

From 382 guest reviews · multi-source · as of 2026-07-07

Guests praise the strategic location, spacious rooms, and friendly staff, with a varied and tasty breakfast. Common complaints involve maintenance issues (AC, leaks), cleanliness lapses (stains, mold), and noise from trains and highways.

Dimension scores · cross-source

Value9.5
Service9.5
Location9.4
Surroundings9.4
Cleanliness9.2
Facilities8.9
PraisedSpacious and comfortable rooms · Convenient location · Friendly and helpful staff · Varied and delicious breakfast
ComplaintsTrain noise disturbance · Aging facilities and maintenance issues · Small or less clean pool · Slow service response

KEYSuitable for business and families. Avoid low-floor rooms near tracks if sensitive to noise; inspect facilities upon arrival.

FAQ · grounded in hotel data & reviews

locationHow is the location? What nearby facilities are there?
The hotel enjoys a strategic location, just 8.9 km from the Indonesia Convention Exhibition and near major malls. It is 26 km from Soekarno-Hatta International Airport, offering great convenience for both business and leisure travelers.
diningWhat is the breakfast experience like? Any highlights?
Breakfast is highly praised for its variety and taste, featuring local favorites like Indomie. Families especially enjoy child-friendly activities such as donut decorating. With a 99% recommendation rate, it is a key highlight.
familyIs this hotel suitable for families with children?
It is very family-friendly. The hotel allows children, offers family rooms, and hosts activities like movie camps and donut decorating. The fenced pool is popular with kids, and staff receive high praise from family guests.
businessIs it convenient for business travelers? What are the pros and cons?
Convenient location, spacious clean rooms, stable Wi-Fi, and professional staff are pros. However, be aware of potential train noise, insufficient lighting in some meeting tables, and weak mini-fridge cooling. Check facility status in advance.
roomWhat are the room facilities and service standards?
Rooms are spacious with AC, flat-screen TV, private bathroom, and free toiletries. Each has a seating area and safe. Strict cleaning protocols include antiviral disinfection and professional cleaning services for safety.
serviceHow is the level of service?
Service scores 9.5/10, with guests praising friendly and professional staff, many named specifically. Concierge, luggage storage, 24h security, and room service are available. Some note occasional slow response or coordination issues.
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