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Hilo Hawaiian Hotel, Trademark Collection by Wyndham

★★★★·8.4/ 10Recommended
TTrademark Collection by Wyndham·Wyndham Rewards·Hotels
2013 renovated· 286 rooms· Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableFitness facilities (surcharge)Air conditioningSwimming poolFamily roomsLift / ElevatorAll 31 facilities +
Review
Property information · Agoda

At Hilo Hawaiian Hotel, Trademark Collection by Wyndham, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Complimentary parking is available for guests. Continuously receive the support you require through front desk amenities such as concierge service and luggage storage. At the hotel, utilize the convenient laundromat to maintain your preferred travel attire fresh, allowing you to pack lighter. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms at Hilo Hawaiian Hotel, Trademark Collection by Wyndham come furnished with linen service to cater to your needs and comfort. A few accommodations in Hilo Hawaiian Hotel, Trademark Collection by Wyndham incorporate separate living room and balcony or terrace into their architectural arrangement. A number of rooms feature television for guest amusement and enjoyment. In certain rooms, the hotel offers visitors access to a refrigerator and a coffee or tea maker. Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers a hair dryer and toiletries in the restrooms of specific accommodations. A delightful breakfast is the perfect way to begin your day, and at Hilo Hawaiian Hotel, Trademark Collection by Wyndham, you can always indulge in a scrumptious meal on-site. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers. At Hilo Hawaiian Hotel, Trademark Collection by Wyndham, guests can take pleasure in the delightful recreational amenities provided for their entertainment. At Hilo Hawaiian Hotel, Trademark Collection by Wyndham, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool. At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.

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Guest scores & sentiment

From 355 guest reviews · multi-source · as of 2026-07-07

Guests praise the stunning bay views, convenient location, and friendly staff, noting good value. Major complaints include dated facilities, cleanliness issues like pests and dirty carpets, inconsistent breakfast quality, and frequent maintenance failures.

Dimension scores · cross-source

Location8.8
Surroundings8.2
Service8.1
Cleanliness7.9
Value7.8
Facilities7.6
Rooms7.3
+ PraisedStunning ocean views and gardens · Friendly and helpful staff · Convenient location · Good value for money
- ComplaintsHigh and opaque resort fees · Dated facilities · Pest issues in rooms · Inconsistent housekeeping

KEYSuitable for those prioritizing views and location. Accept dated facilities; hygiene-sensitive guests should inspect rooms carefully.

FAQ · grounded in hotel data & reviews

locationIs the hotel location and transportation convenient?+
Nestled on Hilo Bay with stunning Mauna Kea views, it is close to Hilo town and beaches. The location scores 8.8/10, offering easy access to golf courses and Halemaumau crater.
diningWhat are the dining options? Is breakfast quality consistent?+
Features WSW The Steakhouse for prime dining and an on-site coffee shop. However, breakfast quality is inconsistent, with many reviews citing poor experiences.
familyIs this hotel suitable for families with children?+
Children are allowed, and family rooms are available. Guests praise the location and friendly staff, but note dated facilities, limited outlets, AC leaks, and pest issues in some rooms.
businessHow is the experience for business travelers?+
Offers wired internet, fax services, and concierge. Solo travelers found rooms spacious and good value. However, front desk has limited hours, and some reported slow service response.
coupleAny recommendations or cautions for couples?+
Couples love the stunning bay views, convenient location, and friendly staff for good value. Main complaints include dated facilities, peeling wallpaper, carpet stains, and noisy AC.
roomHow are the room facilities and hygiene?+
Rooms are generally spacious with AC and non-smoking options. However, facilities are dated with issues like stained carpets, peeling wallpaper, and noisy AC. Hygiene scores 7.3/10 due to occasional pest and cleaning concerns.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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