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The Benson Hotel

★★★★·9.2/ 10Excellent
·Hotels
2021 renovated· 101 rooms· Check-in 02:00 PM / out 10:00 AM
Proposal/romance packages availableBoat tours nearbyParasailing nearbyNature reserveHealth or beauty spa nearby24-hour front deskAll 68 facilities +
Review
Official

For the ultimate relaxing stay, look no further than The Benson Hotel™. This hotel offers stunning boutique rooms in the centre of Cairns. Accommodation types include spacious suites, king and double rooms, with exceptional pool, restaurant and bar facilities provided on-site. As the gateway to north Queensland, sunny Cairns is home to palm-fringed beaches, lush rainforests and shimmering coral seas. Visit Cairns and discover a world of adventure and outdoor activities to suit every taste. Glide over the Daintree Rainforest on the Skyrail, cruise across to Fitzroy Island or enjoy a snorkelling trip to the Great Barrier Reef. If relaxation is in order, mosey along Cairns' vibrant promenade and stop for refreshments at a beach-side establishment.

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Guest scores & sentiment

From 485 guest reviews · multi-source · as of 2026-07-05

Dimension scores · cross-source

Location9.2
Surroundings9.2
Service9.0
Cleanliness9.0
Facilities8.6
Value8.4
PraisedExcellent location · Helpful and efficient staff · Spacious and comfortable rooms · Good for business events
ComplaintsNoisy air conditioning · Slow and difficult elevator access · Mold smells or cleaning issues · Limited dining options

FAQ · grounded in hotel data & reviews

locationHow is the location of The Benson Hotel? What is nearby?
Located in the vibrant heart of Cairns with excellent accessibility (9.2). It is near nature reserves and offers easy access to water sports like snorkeling and kayaking.
roomWhat are the room conditions like? Any pros or cons?
Rooms are spacious and modern. However, some guests reported issues with AC noise, water accumulation in showers due to design flaws, and occasional cleaning oversights or musty smells.
diningAre there enough dining options, especially breakfast?
Dining includes Benson Bar & Restaurant and a snack bar/deli. Daily buffet breakfast is available for a surcharge, though some guests noted limited variety.
serviceHow is the level of service at the hotel?
Service scores an impressive 9.0. Guests highly praise the friendly, warm, and efficient staff, including 24-hour front desk, porters, and concierge services.
facilityWhat recreational and business facilities does the hotel offer?
Recreational facilities include an outdoor pool, terrace, and garden with safety fencing. For business, it offers 2,885 sq ft of versatile conference space and a business center.
policyWhat are the check-in/out times? Are pets or children allowed?
Check-in is at 14:00 and check-out at 10:00. Please note that this hotel does not allow pets or children.
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