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Hampton Inn & Suites Phoenix-Surprise

★★★·9.4/ 10Excellent
HHampton by Hilton·Hilton Honors·Hotels
Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableElectric bicycle charging stationFitness facilities (surcharge)Air conditioningSwimming poolFamily roomsAll 39 facilities +
Review
Official

Hampton Inn & Suites Phoenix-Surprise provides flawless service and all the necessary facilities for visitors. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. The hotel offers reception amenities including luggage storage and safety deposit boxes to ensure a comfortable stay for guests. Whether you're here for an extended stay or simply require fresh garments, the hotel ensures your cherished travel attire remains spotless and accessible with the convenience of laundry service located on the premises. The hotel's daily housekeeping ensures an excellent option for your stay. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. Selected rooms offer in-room amusement like television as a source of entertainment for guests to enjoy. Rest assured, quenching your thirst is not a concern with instant tea available in select accommodations. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer and toiletries within a few chosen chambers. Each day, arise to a delightful complimentary morning meal at Hampton Inn & Suites Phoenix-Surprise. Throughout the day, engage in the entertaining activities available at Hampton Inn & Suites Phoenix-Surprise. Unwind effortlessly each day by exploring the hot tub, conveniently situated within the hotel. Unwind by the pool at hotel and cherish a leisurely moment. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold EliteDiamond Elite
Hilton Honors · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastSubject to availability

Breakfast or bonus points

Lounge accessRarely
Late checkoutRarely
Welcome giftRarely
Awarded with 15 stays, 25 nights, or USD 6,000 eligible spend during any calendar year. Members must re-qualify each calendar year; achieved elite status is kept for the rest of the calendar year earned and the following calendar year.
04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise friendly staff, clean rooms, and generous breakfast. Pets are welcomed. Complaints focus on dated decor, AC noise, soundproofing issues, and high seasonal prices.

Dimension scores · cross-source

Facilities9.2
Cleanliness9.2
Surroundings9.2
Service9.0
Value9.0
Location9.0
PraisedFriendly and helpful staff · Excellent and varied breakfast · Spacious and clean rooms · Convenient location
ComplaintsUnreliable Wi-Fi connection · Limited parking during peak times · Occasional maintenance issues · Noisy AC units

KEYGood for families/pets. Request back-facing rooms for noise sensitivity; book early in peak seasons.

FAQ · grounded in hotel data & reviews

locationHow is the location? What are nearby attractions?
Conveniently located near University of Phoenix Stadium and Wildlife World Zoo, with easy access to Phoenix Sky Harbor International Airport. Location score is 9.0.
diningIs breakfast included? How is it rated?
Complimentary breakfast is included and praised for its variety. However, some families noted potential delays in replenishment during peak seasons.
familyIs this hotel suitable for families?
Highly recommended by 76 family travelers for spacious rooms, friendly staff, and great breakfast. Pets are allowed, but Wi-Fi can be unstable and parking tight in peak season.
businessIs it convenient for business travelers?
Business travelers appreciate efficient service and clean rooms. Amenities include a business center and free wired internet. Note: prices surge during spring training, and some rooms have noise or odor issues.
coupleHow is the experience for couples?
Great value (score 9.0) with praised service. However, dated decor and noisy AC units may affect sleep quality due to average soundproofing.
roomWhat are the room facilities and services like?
Rooms feature AC, free WiFi, and safes, with a high cleanliness score of 9.2. Some guests reported dated facilities, leaks, or peeling wallpaper.
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