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Sheraton Universal

★★★★·9.3/ 10Excellent
SSheraton·Marriott Bonvoy·Hotels
Check-in 04:00 PM / out 11:00 AM
Electric bicycle charging stationFitness facilities (surcharge)Air conditioningSwimming poolFamily roomsLift / ElevatorAll 65 facilities +
Review
Official

Experience an abundance of unparalleled facilities and features at Sheraton Universal Hotel. Car hire offerings at the hotel enhance the ease of discovering Los Angeles (CA). Guests can avail parking facilities at the hotel. During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as express check-in or check-out and safety deposit boxes. For extended visits or whenever required, the dry cleaning service ensures your preferred travel garments remain fresh and accessible. Craving relaxation? Make the most of your stay at the Sheraton Universal Hotel with convenient amenities like room service and daily housekeeping at your disposal. For all your minor, last-minute requirements, the convenience stores can promptly cater to them, eliminating the need to venture out. At Sheraton Universal Hotel, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Enhance your experience at hotel with the knowledge that certain rooms are equipped with linen service and air conditioning for your convenience. A few accommodations within Sheraton Universal Hotel offer unique design elements such as a balcony or terrace. Certain rooms offer in-room amusement features such as the cable TV for your enjoyment. In select rooms within the hotel, a refrigerator and a coffee or tea maker is available to cater to your requirements when desired. It is worth noting that certain guest bathrooms feature a hair dryer and toiletries for your convenience. Begin your day with a scrumptious on-site breakfast available each morning at Sheraton Universal Hotel. Begin your day feeling refreshed and invigorated as you enjoy a delightful cup of quality coffee available at the cafe situated within the hotel. Enjoy an entertaining evening with your fellow travelers at the hotel's bar. At Sheraton Universal Hotel, guests can access vending machines that provide light snacks and beverages 24 hours a day.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

Sheraton Universal Hotel · 万豪金卡入住报告(2022年12月)

  • 给了第二天13:00的退房,中间回来吃了点东西
  • LD只有金卡,但是我有Brilliant送的白金。check in的时候跟前台提了一句,前台看了眼我的账户,给了club access
  • 步行到studio大概10分钟,也有shuttle,时间差不多。
  • 前台都很nice
2023-01-29

****91f0c · 2023-01-29 · Source ↗

Sheraton Universal Hotel · 万豪金卡入住报告

  • 明确并再三确认了Gold Elite的2PM退房,但退房日11AM准时拿房卡来开门,还好上了锁
  • 位置近Universal,景观没有,看着树和一丢丢高速
  • 差评,泳池在修
  • 差,物理门锁坏了让修,engineering等了一个半小时才来
2023-01-08

緒方智絵里 · 2023-01-08 · Source ↗

See all 2 reports →
04

Guest scores & sentiment

From 511 guest reviews · multi-source · as of 2026-07-05

Guests praise the exceptional staff service and prime location near Universal Studios, along with the convenient shuttle. Common complaints include high parking fees, room maintenance issues like noisy fridges or broken outlets, and occasional misleading booking descriptions.

Dimension scores · cross-source

Location9.7
Service9.3
Cleanliness9.1
Surroundings8.8
Value8.7
Facilities8.2
Rooms6.8
PraisedExcellent location near Universal Studios · Friendly and helpful staff · Shuttle service available · Comfortable bedding and showers
ComplaintsSmall rooms · Poor cleanliness, dust and stains · Poor soundproofing, noise · Expensive parking fees

KEYIdeal for Universal Studios visitors. Check parking fees, verify room types carefully, and expect some facility wear.

FAQ · grounded in hotel data & reviews

locationHow is the location? Is it convenient to go to Universal Studios?
The location is excellent with a 9.7 rating, just a short walk from Universal Studios. A complimentary shuttle is provided, and the Metro Red Line is nearby.
diningWhere can I have breakfast? What are the dining options?
Breakfast is served at The California's. Options include Starbucks in the lobby, In the Mix bar, and poolside snacks. Room service is available, with a facility score of 8.2.
familyIs this hotel suitable for families with children?
Highly recommended. It caters well to families (243 reviews), praised for Club Lounge service and shuttle convenience. Features family rooms, pools, and child-friendly dining.
businessWhat are the advantages for business travelers?
Service scores an impressive 9.3, with staff highly praised by business guests. Meeting spaces like the Starview Room are available. Service excellence compensates for average room facilities.
roomHow are the room facilities? Anything to watch out for?
Rooms are renovated with floor-to-ceiling windows and smart TVs. However, the 'rooms' dimension scores only 6.8, with some reports of fridge noise or outlet issues. Check facilities upon arrival.
policyWhat are the check-in and check-out times?
Check-in is at 16:00 and check-out at 11:00. Pets are allowed, and luggage storage is provided. Some guests observed potential late checkout perks, subject to official policy.
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