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Hotel Rancho Encantado

★★★★·9.4/ 10Excellent
·Hotels
1 rooms
Offsite parking discounted rates availableHealth or beauty spa nearbyAir conditioningSwimming poolFamily roomsLuggage storageAll 64 facilities +
Review
Official

Nestled in the southernmost part of the Yucatan Peninsula, on the shores of the shimmering Laguna Bacalar (Lagoon of the Seven Colors), Rancho Encantado offers a tranquil escape from large resort hotels. Located just 20 miles north of Chetumal Airport, this charming hotel features 34 cozy units, perfect for individuals, couples, families, and groups. Guests can enjoy a beachfront restaurant and bar, outdoor jacuzzi, swimming pool, private dock, and spa.

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Guest scores & sentiment

From 488 guest reviews · multi-source · as of 2026-07-05

Guests praise lagoon views, private terraces, and staff. Complaints focus on road noise in some rooms, high food prices, inconsistent dining quality, and minor facility issues.

Dimension scores · cross-source

Location9.4
Cleanliness9.4
Service9.2
Surroundings9.2
Value9.0
Facilities9.0
Rooms8.0
PraisedLagoon views and water activities · Friendly and attentive staff · Spacious and comfortable rooms · Peaceful natural setting
ComplaintsHigh prices · Road noise · Water safety hazards for toddlers · Outdated facilities or photo discrepancies

KEYIdeal for nature lovers seeking tranquility. Book lagoon-view rooms to avoid noise; expect high dining costs.

FAQ · grounded in hotel data & reviews

locationHow is the location and environment?
The hotel boasts stunning lagoon views and a peaceful natural atmosphere (Environment score: 9.4). Guests love the private terraces and dock, but note that some rooms near the busy road can be noisy.
diningWhat is the dining service and breakfast like?
A complimentary breakfast is included, and an on-site restaurant operates from 08:00 to 21:30. However, some guests find the breakfast quality average with extra fees, while dinner prices are high and quality varies.
familyIs this hotel suitable for families? Any precautions?
The hotel welcomes children with family rooms and is praised for lake views and water activities. However, facilities may feel dated, there are potential water safety risks for kids, and some rooms have poor soundproofing.
coupleWhat are the highlights and potential issues for couples?
Couples highly praise the lagoon views, private dock, and romantic atmosphere. The main drawback is significant road noise in some rooms, along with monotonous menu options and occasional slow service.
roomHow are the room facilities and comfort?
Rooms feature rustic bungalows with lake views, minibars, and coffee makers (Room score: 8.0). Some guests note dim lighting and facility details need improvement, with varying soundproofing depending on the room type.
serviceWhat is the level of service?
Staff service is highly rated (9.2) for being friendly and professional, offering 24-hour security and tour assistance. While generally excellent, some guests noted slower response times during peak dining hours.
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