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The Westin Palace, Milan

★★★★★·8.6/ 10Recommended
WWestin Hotels & Resorts·Marriott Bonvoy·Hotels
1950 opened· Check-in 02:00 PM / out 12:00 PM
Electric bicycle charging stationFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningFamily roomsLift / ElevatorAll 49 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Discovering Milan becomes even more accessible, thanks to the car hire amenities provided at the hotel. Effortlessly plan your daily activities and travel requirements with concierge service and safety deposit boxes provided by the front desk services. For extended visits or whenever required, the laundromat and dry cleaning service ensures your preferred travel garments remain clean and accessible. During leisurely days and evenings, in-room amenities such as 24-hour room service, room service and daily housekeeping enable you to maximize your stay in the room. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. Expand your in-room entertainment choices with various amenities, such as cable TV offered in certain accommodations. Rest assured that your hydration needs will be met, as some guestrooms are equipped with instant tea and mini bar. Maintain your cleanliness and comfort using a hair dryer and bathrobes available in select guest restrooms. Each morning at The Westin Palace, Milan, a scrumptious, homemade breakfast kick-starts the day. Concerned about your dining preferences? Fret not! The Westin Palace, Milan offers an assortment of culinary varieties featuring halal choices, catering to all tastes. Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

The Westin Palace, Milan · 万豪白金入住报告(2023年3月)

  • 下午四点退房
  • 早餐很不错buffet+自己点一个主食
  • 升一级
  • 早餐很好吃,尤其是pastry
2023-04-30

****2daba · 2023-04-30 · Source ↗

See all 1 reports →
04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise exceptional staff service, comfortable rooms, and prime location near Centrale station. Common complaints include inconsistent housekeeping, poor AC handling, subpar lounge bar service, and high prices.

Dimension scores · cross-source

Service8.9
Location8.9
Surroundings8.6
Cleanliness8.4
Value7.9
Facilities7.8
Rooms7.8
PraisedPrime location · Attentive and professional staff · Comfortable beds · Rich and delicious breakfast
ComplaintsAging facilities · Inconsistent housekeeping · Wi-Fi connectivity issues · Expensive bar with poor service

KEYIdeal for service-focused travelers valuing convenience. Avoid low floors for noise; expect variable F&B and maintenance.

FAQ · grounded in hotel data & reviews

locationIs the hotel conveniently located with good transport links?
Located in Porta Nuova near Centrale station and metro, with a location score of 8.9/10. Guests highly praise its convenient access for exploring the city.
serviceHow is the level of service at the hotel?
With a service score of 8.9/10, guests praise the professional and warm staff, especially the concierge. However, some note inconsistencies in housekeeping.
roomAre the rooms comfortable? What special amenities are there?
Rooms feature the luxurious Heavenly Bed and Bath, scoring 7.8/10. Some guests note potential street noise on lower floors, so request higher floors for quiet.
diningWhat are the dining options like, especially breakfast?
Offers a highly rated breakfast buffet and traditional cuisine at PanEVO. However, some guests report subpar lounge bar service and high prices.
businessIs this hotel suitable for business travel?
Highly recommended for business travelers due to excellent concierge service and comfort. Note that some rooms have insufficient outlets and aging facilities.
familyIs it convenient for families with children? Are there kid-friendly facilities?
Welcome to families with kids' meals and family rooms. Guests praise spacious rooms and rich breakfast, though some report cleaning oversights and mixed experiences.
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