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Shangri-La The Marina, Cairns

★★★★★·8.9/ 10Recommended
SShangri-La·Shangri-La Circle·Hotels
Check-in 02:00 PM / out 11:00 AM
Fitness facilities (surcharge)Air conditioningSwimming poolLift / ElevatorLuggage storageExpress check-in/check-outAll 90 facilities +
Review
Official

The Shangri-La Cairns is situated along the marina in breathtaking Cairns, just a short boat ride from the Great Barrier Reef. The hotel offers convenient access to Cairns' abundant recreational activities, including water sports, beaches, rafting, bungee jumping, river cruises, golf, and rainforest walks. Located in central Cairns, the hotel features a stunning outdoor pool and a separate children's pool. The Backyard restaurant offers innovative Australian cuisine and features live entertainment Thursday through Saturday nights, along with savory tapas and a selection of boutique beers and cocktails. Conference and meeting facilities are also available, with a variety of meeting rooms and spaces. The hotel comprises 255 elegant, contemporary guest rooms and suites across four floors. Amenities include luxurious Egyptian cotton sheets, free high-speed Wi-Fi, an electronic safe, and a balcony with city, garden, or waterfront views. Horizon Club level accommodations provide additional premium features, including a private concierge and access to the exclusive Horizon Club Lounge with complimentary light buffet breakfast, snacks, and evening drinks. For more information on our health and hygiene precautionary measures, cancellation fee waivers, and Golden Circle, please visit shangri-la. com/cares.

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Guest scores & sentiment

From 625 guest reviews · multi-source · as of 2026-07-04

Guests praise the prime waterfront location, spacious rooms, friendly staff, and excellent breakfast. Common complaints include aging facilities, maintenance issues (leaks/smells), long corridors, and noise, reflecting mixed experiences.

Dimension scores · cross-source

Surroundings9.2
Service8.8
Cleanliness8.8
Facilities8.4
PraisedPrime marina location · Friendly and professional staff · Spacious and bright rooms · Good Horizon Club experience
ComplaintsOutdated facilities needing renovation · Poor maintenance in some rooms · Long corridors inconvenient · Controversial breakfast value/selection

KEYSuitable for those prioritizing location/views. Request high-floor rooms away from bars to avoid noise and inspect facilities upon arrival.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location? What amenities are nearby?
The hotel enjoys a prime waterfront location at Marlin Marina with stunning views of the bay or gardens. It is conveniently close to attractions and shopping centers.
diningWhat is the breakfast experience like? What dining options are available?
Breakfast receives high praise for its quality and variety. The Backyard restaurant offers innovative local dishes with waterfront views, alongside a coffee shop and room service.
familyIs this hotel suitable for families with children?
Yes, it is family-friendly with kid meals and a shallow pool end. Rooms are spacious, though some guests note the long corridors may be inconvenient for young children.
coupleAny recommendations for couples?
Couples love the waterfront location and Horizon Club experience. Private balconies overlooking gardens or the bay create a romantic atmosphere, supported by professional staff.
businessWhat should business travelers note?
Free Wi-Fi, satellite TV, and laptop safes meet basic needs. Concierge and tour desks assist with arrangements. Some guests noted occasional coldness at the front desk.
roomHow are the room facilities and comfort?
Rooms are spacious with AC, minibar, robes, and TVs. While generally comfortable, some guests reported aging facilities, leaks, or odors, so inspect upon arrival.
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