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Silken Ciudad de Vitoria

★★★★·8.9/ 10Recommended
·Hotels
149 rooms· Check-in 02:00 PM / out 12:00 PM
Electric bicycle charging stationFamily roomsLift / ElevatorLuggage storageSafety deposit boxFax/photocopyingAll 57 facilities +
Review
Official

This city hotel boasts a prime setting close to the historical centre of Vitoria Gasteiz. The hotel enjoys excellent links to the captivating cities of Bilbao and San Sebastián and is within easy access of the enchanting wine-growing region of La Rioja. Guests will find links to the public transport network just 50 metres away. This spectacular hotel enjoys a sleek, sophisticated architectural style, alluring guests into the elegantly-designed interior. The guest rooms are stunningly appointed, featuring refreshing colours and lavish furnishings. Guests will appreciate the hotel's selection of excellent facilities which cater to each individual's needs to the highest degree of excellence. When booking more than 4 rooms, different policies and additional supplements may apply. Included services in Club Room: king size bed, slippers, late check out 14h (on request), pillow menu and Wi-Fi Premium . Included services in Junior Suite & Suite Room: king size bed, slippers, late check out 14h (on request), pillow menu and Wi-Fi Premium.

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Guest scores & sentiment

From 326 guest reviews · multi-source · as of 2026-07-09

Guests praise the central location, spacious clean rooms, friendly staff, and good breakfast. Main complaints involve poor soundproofing from street noise, outdated facilities, narrow parking spaces, and occasional rudeness.

Dimension scores · cross-source

Location9.0
Cleanliness9.0
Facilities8.3
Service8.1
Rooms8.0
Value8.0
PraisedExcellent location · New and clean facilities · Friendly staff · Varied breakfast
ComplaintsPoor soundproofing · Uncomfortable mattresses · Wrong room type assigned · Rude staff behavior

KEYSuitable for those valuing location and service. Noise-sensitive guests should avoid street-facing rooms. Drivers should check parking size. Verify Wi-Fi and parking fees.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Located centrally, just 300m from Vitoria Train Station and 10km from the airport. It scores 9.0 for location, praised for convenience and proximity to cultural sites.
diningAre breakfast and dining options varied?
The restaurant serves innovative traditional cuisine and the cafeteria offers Tapas. Breakfast is generally praised for being varied and tasty, though some guests noted inconsistent quality.
roomAre the rooms spacious and clean?
Rooms are highly rated for cleanliness (9.0) and spaciousness. However, soundproofing is a common complaint due to street noise, so request a quiet room if sensitive to sound.
serviceWhat is the service attitude like?
Service scores 8.1. Most guests find staff friendly and professional, though a few reported occasional rudeness or cold attitudes. Overall, service is positive.
facilityWhat are the main facilities and conveniences?
Facilities include a restaurant, cafe, elevator, luggage storage, and cashless payment. Facility score is 8.3, though some guests noted that facilities may appear dated and need maintenance.
policyWhat are the check-in and check-out times?
Check-in is at 14:00 and check-out at 12:00. Contactless check-in/out is available. Children are allowed, but pets are not permitted.
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