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Xelena Hotel & Suites

★★★★★·8.8/ 10Recommended
·Hotels
Check-in 03:00 PM / out 11:00 AM
Offsite parking discounted rates availableFitness facilities (surcharge)Free beach shuttleHealth or beauty spa nearbyAir conditioningSwimming poolAll 86 facilities +
Review
Official

Riad Zinoun & Spa is located in the heart of Marrakech, just 200 meters from Jemaâ El Fna Square. It offers a rooftop terrace with views of the Atlas Mountains, and guests can enjoy the hammam and massages for an additional fee. This traditional Moroccan riad features the scents of spices and flowers and vibrant colors, creating a peaceful haven. The guesthouse features a patio with oriental arches, a fully equipped kitchen, and nine spacious rooms, each with a private living room and bathroom, uniquely decorated with tiled floors and plaster walls.

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Guest scores & sentiment

From 499 guest reviews · multi-source · as of 2026-07-05

Guests praise lake views, spacious rooms, and friendly staff. Common complaints include outdated facilities, poor soundproofing, remote location with limited shuttle hours, and perceived high costs due to exchange rates.

Dimension scores · cross-source

Cleanliness8.9
Location8.8
Surroundings8.8
Service8.7
Facilities8.6
Value8.5
PraisedBeautiful lake views · Spacious and comfortable rooms · Friendly and helpful staff · Good pool and spa experience
ComplaintsFacilities aged, below 5-star standard · Inconsistent breakfast quality · Billing disputes (exchange rates/coffee) · Poor soundproofing

KEYSuitable for those prioritizing views and space. Note the non-luxury hardware, noise levels, and verify transport/exchange details.

FAQ · grounded in hotel data & reviews

locationHow is the location? Is transportation convenient?
Nestled by Lago Argentino with excellent scenery (Environment: 8.8). However, it is remote with limited shuttle hours; paid offsite parking is available.
diningAre breakfast and dining options abundant?
Breakfast is abundant and well-reviewed. Multiple dining options like Mora Restaurant offer lake views, though quality varies according to some guests.
coupleIs it suitable for couples?
Highly rated by 127 couples for lake views, spacious rooms, and spa/pool experiences. The serene atmosphere is romantic, but note the soundproofing issues.
familyWhat should families know?
Children allowed with family rooms. 122 families praised cleanliness and breakfast. Facilities are somewhat outdated, and value may not meet 5-star expectations.
roomHow are the rooms?
Rooms are spacious and clean (Cleanliness: 8.9) with AC and lake views. However, some guests report outdated facilities and poor soundproofing.
facilityWhat leisure and fitness facilities are available?
Features a 70sqm pool, hot tub, sauna, and spa. Fitness facilities incur a surcharge. Facility score is 8.6, though some find them outdated for a 5-star hotel.
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