Name: Hotel Fenix
Address: 12114 Avenida 7 Barrio el Salado, Cúcuta, CO

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Guest scores & sentiment

From 315 guest reviews · multi-source · as of 2026-07-09

Guests appreciate the convenient location, affordable rates, and friendly staff. Common complaints include lack of hot water, hard mattresses, poor Wi-Fi, street noise, and occasional billing discrepancies.

Dimension scores · cross-source

Value8.9

Location8.9

Service8.1

Facilities7.7

Cleanliness7.7

＋ PraisedConvenient airport location · Friendly staff service · Good breakfast quality · Clean and comfortable rooms

－ ComplaintsLack of hot water · High street noise · Questionable area safety · Pricing and tax disputes

KEYSuitable for budget travelers in transit. Avoid street-facing rooms if sensitive to noise; verify hot water and final charges beforehand.

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Room types · 4

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Superior King Suite

1 × Extra-large double bed (Super-king size)32 ㎡up to 2

This air-conditioned suite is consisted of of 1 living room, 1 separate bedroom and 2 bathrooms with a bath. The suite offers a seating area, a safe deposit box, a tiled floor, a flat-screen TV, as well as city views. The unit offers 2 beds.

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Basic Triple Room

3 × Twin bed15 ㎡up to 3

The triple room offers air conditioning, a tiled floor, as well as a private bathroom featuring a shower. This triple room features a flat-screen TV. The unit offers 3 beds.

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Standard Double Room

1 × Queen bed15 ㎡up to 2

This air-conditioned double room features a desk, a balcony, city views and a private bathroom. The unit offers 1 bed.

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Twin Room

2 × Twin bed15 ㎡up to 2

This twin room is air-conditioned and features a private bathroom, a tiled floor and a balcony. The unit offers 2 beds.

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Facilities · 73

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableAir conditioningSwimming poolFamily roomsBBQ facilitiesLift / ElevatorLuggage storageSafety deposit boxFax/photocopyingSoundproof roomsFacilities for disabled guestsIroning serviceHot tub/JacuzziPacked lunchesParkingPets allowedTerraceCurrency exchangePrivate check-in/check-outShared lounge/TV areaConcierge serviceGrocery deliveriesKid mealsPublic BathFruitsPet basketCoffee Shop on siteStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareContactless check-in/check-outInvoice providedGuests can opt-out any cleaning services during stayShared stationery like menus, pens are removedGuest room sealed after cleaningProperty cleaned by professional cleaning companiesPhysical distancing in dining areasFood delivered to guest roomCCTV outside propertyProcess in place to check health of guestsAccess to health care professionalsFace masks for guests available24-hour securityDelivered food - securely coveredSecurity alarmThermometers for guests provided by propertyInternet accessJapanese gardenExercise/lap poolOffsite parking discounted rates availablePool sun loungersReception hallSelf parking (surcharge)Shopping on siteSwimming nearbyTelevision in common areasVegetarian menu options availableWine release eventsFree wired internetFront desk (limited hours)Hosted evening meal (reserve)Housekeeping on requestNon-smoking roomsRestaurantRoom serviceTour deskWheelchair accessible

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Nearby & map

Sights

1

General Santander

culture

stadium in Cúcuta, Colombia

4.1km

2

Cathedral of Cúcuta

place_of_worship

church in Cucuta, Colombia

5.1km

3

Francisco de Paula Santander International Bridge

landmark

road bridge connecting Colombia with Venezuela across the Táchira River

4.4km

4

Atanasio Girardot International Bridge

landmark

bridge connecting Colombia and Venezuela

8.0km

5

Saint Louis church in Cúcuta

place_of_worship

church building in Cúcuta, Colombia

4.7km

6

Santander Park

park

park in Cúcuta, Colombia

5.1km

7

Cerro Tasajero

nature

hill in Colombia

9.4km

1

2

3

4

5

6

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Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.