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Royal Palms Resort and Spa, part of Hyatt

★★★★★·9.4/ 10Excellent
TThe Unbound Collection by Hyatt·World of Hyatt·Resorts
Check-in 04:00 PM / out 11:00 AM
Electric bicycle charging stationFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolFamily roomsAll 52 facilities +
Review
Official

In an ideal location between the prestigious area of Biltmore and Scottsdale city centre, the hotel is a beautiful hideaway resort. Set amongst citrus groves and exotic foliage and with the stunning backdrop of Camelback Mountain, this resort is a true oasis in the desert. This historical establishment has the feel of a Spanish villa – lush walled gardens, stone walkways, antique water fountains, all add to the ambiance of the resort. Accommodation is of the highest standard with decor ranging from classic European to opulent contemporary. Each includes free Wi-Fi and a nightly turn-down service. The hotel is just 11 km from Phoenix Sky Harbour International Airport. The Royal Palms Resort & Spa is a proud member of the Historic Hotels of America, National Trust for Historic Preservation.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

DiscoveristExploristGlobalist
World of Hyatt · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Club access at select properties

Late checkoutSubject to availability

until 14:00

Welcome giftSubject to availability
Qualify with 30 qualifying nights or 50,000 Base Points in a year.
03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

Royal Palms Resort and Spa · 探索者入住报告(2024年12月)

  • Amex FHR 4PM 延迟退房
  • Amex FHR 提供100刀报销包含吃饭和Spa
  • FHR升到了角房套间
  • 度假村内部景色很漂亮,请移步其他dp查看绝美照片。交通方面在城东很近,也有公交站点。
2025-01-02

****5f3ba · 2025-01-02 · Source ↗

Royal Palms Resort and Spa · 环球客入住报告(2023年4月)

  • 酒店刚开始给升了套房但只有一张大床,我们主动要求降到双床房,有terrace。check-in结束领班会亲自送到房间门口并递上名片,表示有任何需要可以直接给她打电话,有点类似管家服务。
  • 酒店早餐也很好,点餐制,有些墨西哥特色的食物可供选择,环球客全包。
  • 这家西班牙风格拉满的酒店,在凤凰城Camelback山脚下,最早是纽约富商Delos and Florence Cooke 夫妇建于1929年的winter home。
  • 这terrace还有一个亮点是可以洗露天浴,冲凉的时候直接在院子里非常爽,真很像国内农家乐。
2023-11-14

Scott · 2023-11-14 · Source ↗

Royal Palms Resort and Spa · 环球客入住报告(2023年9月)

  • 3pm late co
  • 去得比较晚,快晚十点才到酒店,基础套都已售罄,要么花$300升级villa,要么只能免费升到阳台房
  • 免两大两小各1主菜+1饮品,一个人去吃两份也是可以的,最后小费也抹去了
  • 景观绝了!可能是设计最独一无二的北美度假村,每一步都是不同的景观。
2023-10-02

Rongye · 2023-10-02 · Source ↗

See all 3 reports →
04

Guest scores & sentiment

From 281 guest reviews · multi-source · as of 2026-07-10

Guests praise exceptional staff, lush grounds, and historic charm. Common complaints include dated rooms, poor soundproofing, and minor maintenance issues.

Dimension scores · cross-source

Service9.4
Location9.4
Cleanliness9.4
Facilities9.1
Surroundings9.0
Value8.6
PraisedExceptional and personalized staff service · Beautiful, historic, and tranquil grounds · High-quality dining and food · Great for anniversaries and special occasions
ComplaintsHigh resort and parking fees · Outdated room furnishings and amenities · Noise issues between rooms · Smoking in public areas

KEYIdeal for those seeking tranquility and historic charm. Those sensitive to noise or expecting modern room amenities should verify room conditions.

FAQ · grounded in hotel data & reviews

locationHow is the location and what are the surroundings like?
Nestled between Biltmore and Scottsdale with Camelback Mountain as a backdrop, it offers a serene desert oasis experience. The location scores 9.4/10 for its historic charm and lush surroundings.
diningHow is the dining quality? Is breakfast included?
Dining quality is highly praised with a 9.1 score. Official perks include free breakfast for Globalist and Lifetime Globalist members. Some observed guests also received complimentary breakfast.
serviceWhat is the staff service like?
Staff service is a major highlight, scoring 9.4/10. Guests consistently praise the exceptional, personalized, and professional service across all interactions.
roomAre the room facilities new? How is the soundproofing?
Experiences vary; some guests report dated facilities, aging bathrooms, and odors. Soundproofing is also a common complaint, with noise disturbances noted in some rooms.
facilityWhat leisure facilities are available? Is the pool large?
Facilities include a spa, fitness center (surcharge), heated pool, and massage services. However, the pool is noted as small and has had odor complaints, so manage expectations accordingly.
familyIs this hotel suitable for families? Are there kids' facilities?
The hotel allows pets, offers family rooms, and supervised childcare. However, family experiences are polarized due to dated facilities and noise issues in some rooms.
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