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Four Points by Sheraton Surabaya, Tunjungan Plaza

★★★★·9.3/ 10Excellent
FFour Points by Sheraton·Marriott Bonvoy·Hotels
2016 opened· Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableFitness facilities (surcharge)Air conditioningSwimming poolBBQ facilitiesLift / ElevatorAll 71 facilities +
Review
Official

Four Points by Sheraton Surabaya, Tunjungan Plaza provides flawless service and all the necessary facilities for visitors. Visitors can take advantage of the accessible parking options directly at the hotel. Reception services such as concierge service and safety deposit boxes are available to accommodate your requirements. Room amenities like 24-hour room service, room service and daily housekeeping contribute to making a perfect selection for your stay. Each accommodation at Four Points by Sheraton Surabaya, Tunjungan Plaza is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the hotel offers blackout curtains and air conditioning for guest convenience and satisfaction. In select rooms, guests can enjoy a touch of amusement with the availability of cable TV for their entertainment. Rest assured, in a few chosen rooms, you will find the convenience of bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar at your disposal. Maintain your cleanliness and comfort using a hair dryer, bathrobes and towels available in select guest restrooms. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel. No matter your specific dietary needs, rest assured that Four Points by Sheraton Surabaya, Tunjungan Plaza provides an array of halal choices to ensure your dining experience is nothing short of delightful. Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
04

Guest scores & sentiment

From 463 guest reviews · multi-source · as of 2026-07-05

Guests praise friendly staff, extensive breakfast, and mall proximity. Cons include poor soundproofing, inconvenient parking, stale smells, and noisy mini-office.

Dimension scores · cross-source

Location9.6
Service9.4
Cleanliness9.4
Surroundings9.4
Value9.1
Facilities9.1
PraisedStrategic location, direct mall access · Excellent and varied breakfast · Friendly and professional staff · Clean and comfortable rooms
ComplaintsLong parking queues · Average soundproofing · Minor facility details need improvement · Poor concierge/front desk service

KEYIdeal for shoppers seeking service. Avoid if noise-sensitive; expect parking hassles.

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