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Hotel Metropolitan Saitama-Shintoshin

★★★★·9.2/ 10Excellent
JJR-EAST HOTELS·JR Hotel Members·Hotels
2017 opened· 157 rooms· Check-in 03:00 PM / out 11:00 AM
Air conditioningLift / ElevatorLuggage storageSafety deposit boxFax/photocopyingSoundproof roomsAll 36 facilities +
Review
Official

Hotel Metropolitan Saitama-Shintoshin offers top-notch services and amenities, ensuring guests experience utmost comfort. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Taxi offerings at the hotel enhance the ease of discovering Saitama. Visitors can take advantage of the accessible parking options directly at the hotel. The accommodating team at the reception will aid you with amenities such as luggage storage. Traveling with minimal baggage is achievable at Hotel Metropolitan Saitama-Shintoshin, as the hotel's laundromat, dry cleaning service and laundry service ensures your garments stay fresh. Room amenities feature daily housekeeping, allowing you to unwind and make the most of your visit. Minor items you neglected to bring won't cause major issues! Simply visit convenience stores to acquire what's necessary. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Smoking is limited to specified smoking zones. Each accommodation at Hotel Metropolitan Saitama-Shintoshin is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the hotel offers linen service, blackout curtains and air conditioning for guest convenience and satisfaction. In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with daily newspaper and cable TV available for their convenience. Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, bottled water, instant coffee and instant tea at your disposal. Maintain your cleanliness and comfort using a hair dryer and toiletries available in select guest restrooms. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. Throughout the day and evening, grab a bite to eat from hotel's self-service vending machines whenever you please.

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Guest scores & sentiment

From 417 guest reviews · multi-source · as of 2026-07-06

Guests praise the prime location near the station and arena, cleanliness, and friendly staff. Breakfast is well-received. Common complaints include small rooms, occasional maintenance issues like odors, expensive/limited parking, and rare instances of rude staff or cleaning oversights.

Dimension scores · cross-source

Cleanliness9.3
Service9.2
Location9.2
Facilities9.0
Value8.8
PraisedExcellent location · Spacious and clean rooms · Delicious breakfast · Friendly service
ComplaintsView/noise issues in some rooms · Lack of USB ports · Microwave queues · High parking fees

KEYIdeal for events/business. Book parking early. Choose carefully if room size is critical.

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