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Granbell Hotel Otaru

★★★★·9.2/ 10Excellent
·Hotels
2025 opened· 159 rooms· Check-in 03:00 PM / out 11:00 AM
Fitness facilities (surcharge)Air conditioningLift / ElevatorSaunaPublic BathCashless payment availableAll 19 facilities +
Review
Overview · AI

Granbell Hotel Otaru, part of the Belluna brand, opened in 2025 and features 159 rooms across six floors. Located in central Otaru near the canal and shopping districts, it offers convenient access to local attractions. The modern, clean rooms have received praise for their fresh design, though some guests note limited space and storage. Key amenities include a restaurant, bar, and a highly rated rooftop onsen with scenic views. Breakfast is diverse and well-received. While facilities are new, feedback mentions occasional service inefficiencies, high parking fees, and strict child policies. This hotel suits travelers prioritizing location, modern aesthetics, and hot spring experiences over spaciousness.

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Guest scores & sentiment

From 539 guest reviews · multi-source · as of 2026-07-05

Guests praise the prime canal location, modern clean rooms, rooftop onsen, and breakfast. Main complaints involve small room size, lack of storage, inconsistent staff efficiency, and high parking fees.

Dimension scores · cross-source

Cleanliness9.4
Surroundings9.2
Location9.2
Value9.0
Facilities8.9
Service8.7
PraisedExcellent rooftop onsen/sauna views · Abundant and delicious breakfast · Clean, modern, and new facilities · Prime location near canal attractions
ComplaintsFar walk from station · Limited or full parking · No in-room bathtub · Inconsistent service quality

KEYIdeal for location/on-sen seekers. Pack light, dine off-peak, and verify child policies and parking.

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