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Volcano Lodge Hotel & Thermal Experience

★★★★·9.4/ 10Excellent
·Lodges
📍7 Km West From La Fortuna, La Fortuna, Alajuela, 50-4417 · La Fortuna ↗
📞2479-1717
Arcade/game roomProposal/romance packages availableBoat tours nearbyElectric car charging stationFree breakfastFront entrance rampAll 43 facilities +
Review
Official

Nestled between La Fortuna de San Carlos and Arenal Lake, this family-friendly hotel offers breathtaking views of the majestic Arenal Volcano. Just 7 km west of the city, it's an ideal base for exploring the region's natural beauty. Opened in 1999, the hotel features 70 rooms, including four accessible rooms. Guests enjoy 24-hour reception service, currency exchange, internet access (fee applies), and laundry service (fee applies). Dining options include a café, bar, and two restaurants: Surá Restaurant, serving a daily breakfast buffet and national and international dishes, and Arenal Restaurant, specializing in gourmet cuisine. Each room boasts a private terrace with stunning volcano views, an en suite bathroom with a hairdryer, direct dial telephone, cable TV, tea and coffee making facilities, a double or king-size bed, an in-room safe, internet access, a minibar, and individually controlled air conditioning. The hotel also offers two pristine swimming pools, two hot tubs, a children's paddling area, and a nature trail for guests' relaxation and enjoyment.

04

Guest scores & sentiment

From 280 guest reviews · multi-source · as of 2026-07-10

Guests praise the volcano views, thermal springs, and staff hospitality, noting a great breakfast. Complaints focus on dated rooms, uncomfortable beds, insects due to the rainforest setting, and occasional slow restaurant service.

Dimension scores · cross-source

Rooms9.1
Service9.1
Location9.1
Cleanliness9.1
Wi-Fi9.0
Facilities9.0
Surroundings9.0
Value8.9
＋ PraisedConvenient location · Beautiful grounds and hot springs · Excellent breakfast · Helpful staff
－ ComplaintsDated rooms · Poor cleanliness in some rooms · Expensive and inconsistent restaurant food · Poor service attitude from some staff

KEYIdeal for relaxation and nature lovers. Bring insect repellent, expect older rooms, and monitor restaurant service quality.

FAQ · grounded in hotel data & reviews

locationWhat is the location and surrounding environment like?＋
Located in central La Fortuna amidst beautiful tropical gardens with volcano views. The quiet, natural setting is relaxing, though guests should expect insects typical of a rainforest environment.
facilityWhat are the main leisure facilities available?＋
The hotel features 4 outdoor pools, soothing hot springs, and saunas for rejuvenation. It also offers a playground, billiards, and assists with nearby activities like rafting and boat tours.
diningHow is the breakfast and dining selection?＋
Guests highly praise the abundant and delicious free full breakfast. While room service and a poolside bar are available, some note inconsistent dinner quality, such as undercooked steak, and higher prices.
roomHow are the room facilities and comfort?＋
Rooms feature AC, private patios, fridges, and LCD TVs with high WiFi ratings. However, some guests report dated facilities and uncomfortably firm mattresses causing back pain.
coupleIs this hotel suitable for couples?＋
Highly suitable. Couples praise the private thermal suites and volcano views as a perfect retreat. The hotel also offers proposal and romance packages to enhance the experience.
familyWhat are the pros and cons for families?＋
Pros include children's play areas, rich breakfasts, and friendly staff. Cons involve poor soundproofing in some rooms, dated/damp conditions, and potentially high prices for family dinners.
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