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Grace Imperial Hotel

★★★★★·8.5/ 10Recommended
·Hotels
Meeting roomsFireplace in lobby24-hour front deskGardenLuggage storageTerraceAll 17 facilities +
Review
04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise the ambiance, SPA, and staff service, with decent breakfasts. Major complaints include small rooms, maintenance issues, noise, and inconsistent cleanliness. Experiences vary significantly.

Dimension scores · cross-source

Location9.0
Service8.0
Cleanliness8.0
Surroundings8.0
Value8.0
Facilities7.8
PraisedAttentive service · Excellent SPA facilities · Cozy environment · Friendly and attentive staff
ComplaintsCramped rooms · Inconsistent dining quality · Hygiene issues · Some rooms are cramped

KEYSuitable for those valuing ambiance over space. Check room size and noise levels beforehand.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Located in the Western Caucasus with excellent accessibility (score 9.0). Offers paid airport shuttle and free parking.
diningWhat is the breakfast like? Is there a restaurant?
Features an on-site restaurant and bar with daily buffet breakfast (extra charge). Guests highly praise the varied and delicious breakfast options.
facilityWhat leisure facilities are available? Is it good for relaxation?
Features popular SPA, indoor pool, terrace, and garden. The lobby fireplace adds to the quiet and comfortable atmosphere for relaxation.
roomHow are the room size and condition?
Some guests report rooms are small and cramped, with occasional maintenance issues like faulty fridges. Confirm room type if space is important.
serviceIs the staff service friendly? How is the front desk?
Staff are generally friendly and enthusiastic (Service score 8.0) with 24-hour front desk. However, check-in efficiency can be inconsistent.
familyIs this hotel suitable for families with children?
Not suitable. The hotel policy states 'Children not allowed', despite having an on-site playground.
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