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JEN Singapore Tanglin by Shangri-La

★★★★·9.0/ 10Recommended
JJEN by Shangri-La·Shangri-La Circle·Hotels
Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolFamily roomsAll 73 facilities +
Review
Official

JEN Singapore Tanglin by Shangri-La, located near the Orchard Road shopping district, offers convenient access to Tanglin Mall with its array of shops, cafes, restaurants, a supermarket, and a pharmacy. The embassy district and Botanic Gardens are within walking distance. A complimentary shuttle provides transport to Orchard Road, subway stations, shopping malls, and the business district. This hotel offers 565 contemporary guestrooms with Asian-inspired design influences, including 18 suites and 64 Club rooms. All rooms feature high-speed internet, cable and satellite TV, an in-room safe, IDD phones, a work desk and chair, plush bathrobes and towels, and premium toiletries. Club rooms and suites provide additional amenities, including all-day beverages and an evening happy hour in the exclusive 17th-floor Club Lounge.

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Guest scores & sentiment

From 764 guest reviews · multi-source · as of 2026-07-03

Guests praise the prime location near MRT and Tanglin Mall, plus friendly staff and good breakfast. Common complaints include small rooms, outdated facilities, noise issues, and isolated hygiene concerns.

Dimension scores · cross-source

Cleanliness9.2
Surroundings9.2
Service8.9
Facilities8.8
Location8.8
Value8.4
PraisedExcellent and attentive staff · Abundant and tasty breakfast · Prime location near MRT · Convenient shopping and dining nearby
ComplaintsSmall room size · Poor soundproofing · Maintenance issues in some rooms · Occasional housekeeping lapses

KEYSuitable for those prioritizing transport and shopping. Expect compact rooms and check facility condition upon arrival.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Located in the heart of Orchard Road, steps from MRT and Tanglin Mall. 99% recommendation rate with an 8.8 location score.
diningHow is the breakfast and what dining options are there?
Breakfast is highly praised for variety and taste. Options include Ah Hoi's Kitchen and J65 buffet. Service scores 8.9/10.
roomWhat is the room size and facility condition like?
Rooms are often noted as small with some outdated facilities. Cleanliness scores high at 9.2, but space may be tight.
serviceHow is the staff attitude and professionalism?
Staff are highly praised for being friendly and attentive, scoring 8.9 in service dimensions across all traveler types.
facilityWhat leisure and fitness facilities are available?
Features an outdoor pool, spa, sauna, and fitness center (surcharge). Facility score is 8.8, with pool and gym well-regarded.
policyWhat are the check-in and check-out times?
Check-in is at 15:00 and check-out at 12:00. Contactless check-in/out and luggage storage are available.
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