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Quest Burwood East

★★★★·9.2/ 10Excellent
QQuest Apartment Hotels·Ascott Star Rewards·Hotels
Electric bicycle charging stationFitness facilities (surcharge)Air conditioningFamily roomsBBQ facilitiesLift / ElevatorAll 83 facilities +
Review
Official

Located in Melbourne's vibrant Burwood East, Quest Burwood East offers convenient access to the city's attractions. This aparthotel provides a high standard of service and amenities catering to all travelers. Guests enjoy free Wi-Fi in all rooms, daily housekeeping, wheelchair accessibility, and family rooms. Well-appointed guestrooms feature comfortable sofas, ample closet space, separate living areas, and complimentary wireless internet access. Non-smoking rooms are also available. Discover a welcoming atmosphere and excellent service at Quest Burwood East.

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Guest scores & sentiment

From 280 guest reviews · multi-source · as of 2026-07-10

Guests praise the exceptional staff service, spacious and clean apartments, and pet-friendly policy. Key complaints involve parking fees, deposit policies, occasional maintenance issues like AC faults, inconsistent housekeeping restocking, and rare severe hygiene incidents.

Dimension scores · cross-source

Service9.1
Surroundings9.0
Rooms8.9
Cleanliness8.9
Facilities8.8
Location8.7
Wi-Fi8.6
Value8.5
PraisedFriendly and helpful staff · Spacious and comfortable rooms · Convenient location · Modern and well-equipped
ComplaintsAir conditioning issues · Cleaning lapses · Noise disturbances · Unreasonable parking fees

KEYIdeal for families, long stays, and pets. Verify parking/deposit details beforehand and inspect room facilities upon arrival.

FAQ · grounded in hotel data & reviews

locationIs the hotel's location and transportation convenient?
Yes, guests rate the location as convenient (8.7/10). It is near shopping and transport hubs, though parking fees may apply.
roomHow are the room facilities and cleanliness?
Rooms are spacious and clean (8.9/10) with kitchens and AC. However, some guests reported maintenance issues or inconsistent restocking.
serviceWhat is the staff service attitude and professionalism like?
Service is highly praised (9.1/10). Guests appreciate the enthusiastic, professional, and flexible staff who assist with special requests.
familyIs this hotel suitable for families with children?
Yes, it allows children and offers family rooms. Spacious apartments with full kitchens make it convenient for family living.
businessHow is the experience for business travelers?
Business guests value it as a 'home away from home' for its cleanliness and service. Main complaints involve occasional housekeeping lapses and unclear parking fees.
coupleWhat are the pros and cons for couples?
Pros include spacious rooms and comfortable beds. Cons involve poor soundproofing in some rooms and high, inconvenient parking fees.
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