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Aloft Surabaya Pakuwon City

9.4/ 10Excellent
·Hotels
2025 opened· Check-in 03:00 PM / out 12:00 PM
24-hour front deskLuggage storageFree WiFiConcierge serviceDesignated smoking areaMultilingual staffAll 20 facilities +
Review
04

Guest scores & sentiment

From 256 guest reviews · multi-source · as of 2026-07-18

Guests praise the modern design, spacious clean rooms, and exceptional, personalized staff service. Breakfast variety and taste are highly rated. Minor complaints include facility details (shower layout, hot water), noise, parking issues, and distance from the city center.

Dimension scores · cross-source

Cleanliness9.7
Value9.6
Location9.6
Facilities9.6
Surroundings9.6
Service9.1
PraisedStrategic location connected to mall · Enthusiastic and attentive staff · Rich breakfast with local options · Spacious, clean, and modern rooms
ComplaintsCumbersome and time-consuming parking registration · Repetitive breakfast menu lacking variety · Inconvenient shower faucet placement · Inconsistent hot water or odors in some rooms

KEYIdeal for families, shoppers, and business travelers. Note noise sensitivity, parking logistics, and distance from the city center.

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