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Swissotel Al Ghurair

★★★★★·9.0/ 10Recommended
·Hotels
2011 opened· 428 rooms· Check-in 03:00 PM / out 12:00 PM
Sustainability/community reinvestment (10% revenue or more)Comprehensive recycling policyNo single-use plastic water bottlesNo single-use plastic strawsNo single-use plastic stirrersNo single-use plastic soda bottlesAll 85 facilities +
Review
Official

Swissotel Al Ghurair offers top-notch services and amenities, ensuring guests experience utmost comfort. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Should you require transportation to or from the airport, hotel is able to organize it prior to your arrival date. Taxi, car hire and shuttle offerings at the hotel simplify arranging your excursions, explorations, and additional activities in Dubai. Visitors can take advantage of complimentary parking directly at the hotel. Reception services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes are available to accommodate your requirements. Securing top-notch tickets and snagging sought-after dining reservations become effortless, thanks to the hotel's ticket service and tours. Traveling with minimal baggage is achievable at Swissotel Al Ghurair, as the hotel's dry cleaning service and laundry service ensures your garments stay fresh. Room amenities like 24-hour room service, room service and daily housekeeping contribute to making a perfect selection for your stay. Smoking is limited to specified smoking zones. Each accommodation at Swissotel Al Ghurair is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the hotel offers linen service, blackout curtains and air conditioning for guest convenience and satisfaction. At Swissotel Al Ghurair, uniquely crafted rooms provide various layout choices, featuring spaces equipped with separate living room and balcony or terrace. In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with television and cable TV available for their convenience. Rest assured, in a few chosen rooms, you will find the convenience of bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar at your disposal. Swissotel Al Ghurair offers a hair dryer, toiletries, bathrobes and towels in the restrooms of specific accommodations. Immerse yourself in the executive lounge, where exceptional amenities and lavish surroundings await you. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. No matter your specific dietary needs, rest assured that Swissotel Al Ghurair provides an array of halal choices to ensure your dining experience is nothing short of delightful. Swissotel Al Ghurair provides a superb assortment of leisure amenities for guests to enjoy. Unwind after a long day by stopping by massage, salon, steam room, spa and sauna to rejuvenate your senses. Each day at hotel, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps. For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.

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Guest scores & sentiment

From 1,320 guest reviews · multi-source · as of 2026-07-03

Guests praise the prime location connected to Al Ghurair Mall and metro, along with spacious, clean apartments. Positive feedback highlights specific staff members. Criticisms focus on inconsistent service quality, worn furniture, limited breakfast variety, and check-in inefficiencies.

Dimension scores · cross-source

Surroundings9.2
Location9.0
Cleanliness9.0
Rooms8.8
Facilities8.8
Service8.7
Value8.5
PraisedPrime location connected to mall · Attentive and professional staff · Spacious and clean rooms · Excellent breakfast variety
ComplaintsOutdated facilities and decor · Pool closure or small size · Long check-in queues · Rude staff members

KEYIdeal for travelers prioritizing transit/shopping convenience and long stays. Expect variable service and older furnishings; allow time for check-in.

FAQ · grounded in hotel data & reviews

locationIs the hotel location convenient? What facilities are nearby?
The location is excellent, directly connected to Al Ghurair Mall and near the metro station, making travel and shopping very convenient.
familyIs this hotel suitable for families with children?
While the policy states no children are allowed, apartment-style rooms are spacious and well-equipped, appealing to families, though safety details may vary.
diningHow is the breakfast? Are there many choices?
Breakfast incurs a surcharge; some guests report limited variety or slow replenishment. Liwan offers international cuisine, but experiences can be inconsistent.
roomAre the rooms spacious? How is the cleanliness?
Rooms are generally spacious and clean (score 9.0), especially apartments. However, some guests note worn furniture, odors, or stains, so inspect upon arrival.
serviceWhat is the level of service like?
Service is mixed: while many staff are praised for warmth and professionalism, others report inconsistent standards, slow check-ins, and poor communication.
facilityWhat leisure and fitness facilities does the hotel offer?
The hotel features a full-service spa, health club, outdoor pool, sauna, steam room, gym, terrace, and garden, offering comprehensive relaxation options.
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