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Sofia Balkan Palace

★★★★★·9.2/ 10Excellent
·Hotels
📍5,Sveta Nedelya Square · Sofia ↗
📞+35929816541·Official site ↗
Air conditioningLift / ElevatorLuggage storageSafety deposit boxFax/photocopyingSoundproof roomsAll 49 facilities +
Review
Official

This 5 star hotel is located in the city centre of Sofia and was established in 1956. It is a short drive away from the Alexander Nevski Cathedral and the nearest station is Sveta Nedelya Square. The Hotel has a restaurant, a bar, a conference room, a coffee shop and a fitness centre/gym. All 241 rooms are equipped with minibar, hairdryer, safe and air conditioning.

04

Guest scores & sentiment

From 277 guest reviews · multi-source · as of 2026-07-11

Guests praise the central location, grand architecture, and friendly staff, along with a rich breakfast. Common complaints include dust/noise from renovations, inconsistent cleaning (dirty beds, hair in showers), complex smart room controls, and aging facilities.

Dimension scores · cross-source

Location9.8
Surroundings9.6
Wi-Fi9.0
Rooms8.9
Service8.8
Cleanliness8.7
Value8.6
Facilities8.6
＋ PraisedExcellent location · Extensive breakfast · Friendly staff · Spacious rooms
－ ComplaintsRenovation dust/smells · Complex smart controls · Cleaning issues · Aging facilities

KEYSuitable for location-focused travelers. Avoid renovation areas, verify cleanliness upon arrival, and learn smart controls beforehand.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation?＋
Located centrally next to Serdika Metro Station, it scores 9.8 for location. Guests praise its convenience for sightseeing and business.
diningWhat is the breakfast like? What dining options are there?＋
The breakfast is rich and delicious, highly praised by guests. On-site restaurants and room service are available.
serviceHow is the staff service attitude?＋
Staff are described as friendly and professional, scoring 8.8 in service dimensions. Guests frequently appreciate their helpfulness despite some operational inconsistencies.
roomWhat is the condition of the room facilities? Any notes?＋
Rooms are spacious but facilities may show age. Smart controls can be complex, and occasional cleaning or maintenance issues exist.
facilityWhat fitness or business facilities does the hotel offer?＋
Features a health club and 24-hour business center. Free WiFi is available in rooms and lobby, scoring 9.0 for connectivity.
policyWhat are the check-in/out times? Are pets allowed?＋
Check-in is at 15:00 and check-out at 12:00. Pets are allowed, and accessible facilities are provided.
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