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Cracowdays

9.4/ 10Excellent
·Hotels
Air conditioningLuggage storageSafety deposit boxFax/photocopyingPets allowedPrivate check-in/check-outAll 40 facilities +
Review
Official

This recently renovated 5 starred hotel Relais & Châteaux was originally opened in 1950. Set beside the River Yonne, this residence features an award-winning SPA with an indoor pool and a hot tub with panoramic river views. It also boasts a 2 Michelin-star restaurant with extensive wine list of 800 references to accompany the gourmet meals. Guests are given the unique opportunity to participate in a cookery lesson with the Michelin-star chef Jean-Michel Lorain and purchase homemade foie gras and jam in the shop. Offering a refined décor with classic furniture, the guest rooms have a seating area and a minibar. Most of the 22 rooms offer a balcony or terrace with a river view and the spacious bathrooms include a bath. Located in the "Maison de Famille" (our non-classified building – No river view - No air conditioning)10 Traditional Rooms offer you another hospitality concept, maybe slightly simple, but always filled in with a spirit of sophistication, calm and modernity.

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Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-14

Guests praise the warm hospitality, excellent breakfast, and quiet central location. Minor complaints include low shower pressure, lack of hooks/countertops, no elevator, and occasional issues with soft mattresses or floor noise.

Dimension scores · cross-source

Service9.9
Wi-Fi9.8
Cleanliness9.7
Rooms9.6
Location9.6
Surroundings9.6
Value9.5
Facilities9.4
PraisedExceptional host hospitality · Delicious and plentiful breakfast · Convenient and quiet location · Clean and tidy rooms
ComplaintsSmall shower space and low pressure · Mattresses too soft · Weak Wi-Fi signal · Stairs difficult/no elevator

KEYIdeal for travelers seeking a cozy, service-oriented stay. Note: no elevator, limited shower pressure, and soft mattresses may affect some guests.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location? Is it convenient to reach major attractions?
The hotel is situated in a quiet part of Kraków Old Town, just a 10-minute walk to the Main Market Square and a 15-minute stroll to Wawel Castle. It offers convenient transport access and bicycle rentals.
diningWhat is the breakfast like? Is there a kitchen available?
Guests highly praise the abundant and delicious breakfast, which scores 9.5. The property also provides a shared kitchen for self-catering convenience.
coupleIs this hotel suitable for couples or solo travelers?
Highly recommended. 42 couples and 16 solo travelers praised the warm atmosphere, tidy rooms, and exceptional service from hosts Gosha and Magda.
roomWhat are the room facilities like? Is there an elevator?
Rooms feature air conditioning, flat-screen TVs, and free Wi-Fi rated 9.8 with stylish brick interiors. However, there is no elevator, and some bathrooms have low shower pressure or limited space.
serviceWhat special services and hygiene measures does the hotel offer?
Multilingual staff provide ticketing and tour advice, earning a 9.9 service score. Rooms are thoroughly disinfected after checkout, contactless check-in is available, and guests may opt out of daily cleaning.
policyWhat are the check-in/out times? Are children and pets allowed?
Check-in is at 14:00 and check-out at 11:00. The hotel welcomes children and pets, and offers luggage storage along with private check-in channels.
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