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L'Hermitage Hotel

★★★★·9.4/ 10Excellent
·Hotels
Electric bicycle charging stationFitness facilities (surcharge)Air conditioningSwimming poolLift / ElevatorLuggage storageAll 60 facilities +
Review
Official

The following services and amenities are available, but with reduced service: Breakfast, On-site Restaurant(s). The following services and amenities are currently not available: Room Service. Daily Mandatory Charge will be added to the room rate and includes: 1. 25% S. A. T. P. I. D. FeeIf the River Walk is your primary destination, Hilton Palacio del Rio is the place to stay. Every room in our 4-Diamond hacienda-style hotel has a balcony overlooking the River Walk or the city. In walking distance from restaurants, bars and shops, we're across the street from the Henry B. Gonzalez Convention Center and boast 25 meeting rooms for events. Check out River's Edge Cafe + Patio Bar, Tex's Sports Bar (the only sports bar on the River Walk) and the famous Durty Nelly's Irish Pub. We also offer Starbucks in our lobby-level Coffee Cupboard.

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Guest scores & sentiment

From 280 guest reviews · multi-source · as of 2026-07-10

Guests praise the prime location, spacious rooms, and exceptional staff service. Minor complaints include dated decor, AC noise, bathroom layout issues, and parking guidance.

Dimension scores · cross-source

Service10.0
Location10.0
Surroundings9.6
Facilities9.4
Cleanliness9.4
Value9.0
PraisedExcellent central location near dining/shopping · Spacious suites with kitchen/fireplace/balcony · Attentive and personalized staff service · Great amenities including pool/hot tub
ComplaintsHumidity or noisy AC in some rooms · Compact bathrooms or poor lighting · Upgrade did not meet expectations · High parking fees

KEYIdeal for travelers valuing service and location. Note potential dated decor and confirm parking details.

FAQ · grounded in hotel data & reviews

locationHow is the location? What attractions are nearby?
The hotel boasts a prime downtown location (score 10.0). It is within walking distance of the Vancouver Art Gallery and BC Place Stadium, with the SkyTrain station just steps away.
serviceWhat is the level of service?
Service is exceptional (score 10.0). Guests highly praise the front desk staff, especially Natalia, for being warm, professional, and efficient. Concierge services offer insider tips on local events.
roomWhat are the room facilities and comfort like?
Rooms are spacious and comfortable (score 9.4) with flat-screen TVs and Italian marble bathrooms; some have fireplaces. However, note that decor may be dated, AC can be noisy, and outlets might be insufficient.
facilityWhat leisure and fitness facilities are available?
Facilities include a 24-hour gym, heated outdoor lap pool, hot tub, and steam room. The overall facility score is 9.4. The pool and hot tub are highly praised, though the steam room occasionally has odor or malfunction reports.
diningHow are the dining options and service?
There is an on-site restaurant and room service. Dining experiences are generally good, but some guests noted slow breakfast service and fluctuating quality. Grocery delivery to rooms is also available.
familyIs this hotel suitable for families?
Highly suitable. Families praise the spacious suites and central location. Children are allowed. Main drawbacks are high parking fees and some room layouts being slightly cramped for families.
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