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Hotel Kaiserhof

★★★★·9.3/ 10Excellent
·Hotels
Meeting roomsFitness facilitiesHealth clubFull-service spa24-hour front deskLuggage storageAll 35 facilities +
Review
04

Guest scores & sentiment

From 280 guest reviews · multi-source · as of 2026-07-10

Guests praise the prime location, spacious rooms, and excellent SPA facilities. Staff service is frequently commended. Common complaints include poor soundproofing, inconsistent breakfast quality, and occasional issues with room size or maintenance.

Dimension scores · cross-source

Service9.1
Location8.9
Rooms8.5
Cleanliness8.5
Facilities8.2
Value8.1
Surroundings8.0
Wi-Fi7.4
PraisedExcellent location · Friendly and professional staff · Outstanding spa facilities · High-quality breakfast
ComplaintsExpensive/crowded breakfast · Small and dated rooms · Uncomfortable beds · Construction noise

KEYIdeal for location and SPA seekers. Book high-floor river views for quietness. Verify dining standards beforehand.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transport convenience?
Located in the historic center near the train station and attractions (Score: 8.9). Guests praise the convenient transport and sightseeing access.
spaWhat leisure and spa facilities does the hotel offer?
Features a full-service spa, health club, indoor pool, sauna, Turkish bath, and steam room (Facilities Score: 8.2). Guests highly commend the excellent spa experience.
diningHow is the breakfast and dining service?
Buffet breakfast (surcharge) and Modern European cuisine at Hofburg. Breakfast is varied but quality varies; some guests note inconsistent dining service.
familyIs this hotel suitable for families with children?
The hotel policy states 'Children not allowed'. Despite some family reviews mentioning location, it is not recommended for guests with children based on official policy.
roomHow are the room comfort and soundproofing?
Rooms are spacious and clean (Score: 8.5), but poor soundproofing is a common complaint. Some facilities are dated, and room sizes vary.
serviceWhat is the level of service at the hotel?
Service is a major highlight with a dimension score of 9.1. Multilingual staff are praised for being attentive and professional, despite isolated incidents.
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