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ANA Holiday Inn Resort Karuizawa by IHG

★★★·8.5/ 10Recommended
·Hotels
2025-09-12 opened· 102 rooms
TerraceSki storagePicnic areaElevatorBreakfast available (surcharge)Safe-deposit box at front deskAll 17 facilities +
Review
Official

Set within the mountains, this family-friendly resort provides a year-round base for a Japanese getaway. Guests have access to a range of on-site activities, including a golf course, mini golf, and skiing facilities complete with equipment storage. The property features an indoor swimming pool, a fitness centre, and a restaurant serving a buffet breakfast. For relaxation, the resort offers a traditional hot spring bath (onsen), a sauna, and an open-air bath. All rooms are air-conditioned and include Wi-Fi. For local excursions, Karuizawa Snow Park is just a 2-minute walk from the resort.

04

Guest scores & sentiment

From 135 guest reviews · multi-source · as of 2026-07-19

Guests praise the new facilities, relaxing onsen, and family/pet-friendly vibe. Dining is mixed: many enjoy the buffet, while others find it pricey or inconsistent. Main complaints include the remote location lacking convenience stores and poor Wi-Fi connectivity in rooms.

Dimension scores · cross-source

Cleanliness9.4
Rooms9.1
Facilities8.9
Service8.6
Value8.1
Location7.8
Wi-Fi7.0
PraisedNew and comfortable facilities · Excellent onsen experience · Friendly and attentive staff · Good family/kids facilities
ComplaintsNo nearby convenience store · Inconsistent breakfast quality · Cold swimming pool · Limited dining options

KEYIdeal for self-driving families seeking tranquility. Book shuttles in advance, stock up on essentials, and avoid if reliant on strong room Wi-Fi.

FAQ · grounded in hotel data & reviews

locationIs the hotel's location convenient? How about transport and commercial facilities nearby?
The location dimension scores 7.8. Among 135 reviews, guests note the remote setting lacks convenience stores, but free train station pickup and self-parking make it suitable for road trips.
roomHow are the room space and cleanliness? What about soundproofing?
Room (9.1) and cleanliness (9.4) dimensions score highly, with guests praising spacious and modern interiors. Some feedback notes average soundproofing or slightly aging fixtures in certain rooms.
diningAre dining options plentiful? Is breakfast subject to an extra charge?
The hotel offers a daily buffet breakfast at an additional charge. Guest opinions are mixed; while many enjoy the taste, others note high prices or inconsistent quality.
facilityWhat special leisure facilities does the hotel offer? Is the onsen experience recommended?
The facilities dimension scores 8.9. The hotel features an open-air onsen, terrace, ski storage, and picnic area. Guests consistently praise the comfortable and clean onsen, with families also highlighting the pool.
policyWhat are the check-in and check-out times? Are pets or children allowed?
Official policy sets check-in at 15:00 and check-out at 11:00, with no children or pets permitted. However, some reviews mention a relatively strong family-friendly atmosphere.
serviceHow is the front desk service and staff attitude? Are shuttle buses frequent?
The service dimension scores 8.6, with guests commending the warm and attentive staff. Please note the front desk has limited hours, and shuttle buses run infrequently requiring advance reservations.
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