Search cities, hotels, brands…
1 / 24

Hotel Heer Hugo

★★★★·7.9/ 10Good
·Hotels
Offsite parking discounted rates availableLift / ElevatorSafety deposit boxFax/photocopyingFacilities for disabled guestsPacked lunchesAll 29 facilities +
Review
04

Guest scores & sentiment

From 120 guest reviews · multi-source · as of 2026-07-19

Guests consistently praise the friendly staff, unique themed room designs, and satisfactory breakfast. However, many note dated room facilities, missing air conditioning and tea/coffee makers. The remote location near roads and railways brings noticeable noise, and some rooms show inconsistent maintenance and cleaning. Overall, the experience is mixed, balancing charming decor and service against aging infrastructure and location drawbacks.

Dimension scores · cross-source

Wi-Fi8.4
Service8.4
Cleanliness7.4
Rooms7.1
Location7.0
Value6.9
Facilities6.7
Surroundings6.4
+ PraisedGood breakfast · Friendly staff · Spacious rooms · Easy parking
- ComplaintsDated facilities · No coffee/bar · No air conditioning · Poor soundproofing

KEYIdeal for travelers seeking unique decor and warm service. Those prioritizing quiet, modern amenities, or prime locations should review room conditions carefully before booking.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?+
Ideally located near the train station and town center, with easy access to Bergen's scenic dunes. However, some rooms face railway/road noise, so request quiet rooms if sensitive.
diningHow is the breakfast and what are the options?+
Breakfast is plentiful and tasty with vegetarian options, though some find the value average. Evening dining options are limited within the hotel.
roomAre the room facilities new? Is there AC and tea/coffee equipment?+
Rooms are spacious and uniquely themed but facilities are dated. Many guests report a lack of AC, fridge, and tea/coffee makers, with some noting maintenance issues.
serviceHow is the staff attitude and front desk efficiency?+
Staff are consistently praised for being friendly and efficient. However, the front desk has limited hours, so occasional wait times may occur; private check-in/out is available.
facilityDoes the hotel offer parking? Is it free?+
On-site self-parking is available for a surcharge, with discounted off-site options. Parking convenience is a noted plus for drivers.
policyWhat are the check-in/out times? Are pets allowed?+
Check-in is after 15:00 and check-out before 11:00. Children are welcome, but pets are not allowed. Facilities for disabled guests are available.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
Book on FlyerTrip →