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The Grand by SkyCity

★★★★★·9.4/ 10Excellent
·Hotels
312 rooms· Check-in 03:00 PM / out 11:00 AM
Fitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolFamily roomsLift / ElevatorAll 61 facilities +
Review
Property information · Agoda

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available. Experience the wonders of Auckland with ease by utilizing the services provided at shuttle. Parking is accessible, supplied by the hotel for guests who arrive by car. Effortlessly plan your daily activities and travel requirements with concierge service, express check-in or check-out, luggage storage and safety deposit boxes provided by the front desk services. Securing top-notch tickets and reserving prime dining spots become effortless through assistance from the hotel's tours. For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible. During leisurely days and evenings, in-room amenities such as 24-hour room service, room service and daily housekeeping enable you to maximize your stay in the room. The hotel is completely smoke-free. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For a more enjoyable stay, select rooms at hotel are equipped with linen service, blackout curtains and air conditioning. At The Grand by SkyCity, a selection of rooms can be found that showcase unique design elements such as a separate living room. Expand your in-room entertainment choices with various amenities, such as television offered in certain accommodations. Rest assured that your hydration needs will be met, as some guestrooms are equipped with a refrigerator, a coffee or tea maker, instant coffee, instant tea and mini bar. Maintain your cleanliness and comfort using a hair dryer, toiletries, bathrobes and towels available in select guest restrooms. Each morning at The Grand by SkyCity, a scrumptious, homemade breakfast kick-starts the day. Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience. Enjoy an entertaining evening alongside your fellow travelers at hotel's very own bar and casino. Indulge in the numerous pursuits available at The Grand by SkyCity. Treat and spoil yourself by stopping at massage, hot tub, steam room, spa and sauna for a memorable experience. Begin your holiday perfectly by taking a plunge into the swimming pool. Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.

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Guest scores & sentiment

From 531 guest reviews · multi-source · as of 2026-07-05

Guests praise the central location, friendly staff, and comfortable beds, with excellent breakfast reviews. Main complaints involve aging room facilities, cramped bathrooms, weak shower pressure, and occasional housekeeping or booking errors.

Dimension scores · cross-source

Location9.4
Surroundings9.4
Cleanliness9.1
Facilities9.0
Service8.9
Rooms8.6
Value8.3
+ PraisedExcellent location with diverse dining · Friendly and helpful staff · Popular pool and spa facilities · Varied breakfast buffet
- ComplaintsHigh security deposit complaints · Elevator issues and fire exit concerns · Inconsistent room cleanliness · Disputes over crib and valet fees

KEYIdeal for travelers prioritizing convenience and dining. Expect aging facilities; inspect bathroom function and verify bills upon check-in.

FAQ · grounded in hotel data & reviews

locationIs the hotel's location and transportation convenient?+
Located in the CBD next to Sky Tower, it has excellent transport access. The location dimension scores 9.4, praised by guests for its prime position.
diningHow is the dining and breakfast at the hotel?+
Features world-class dining, a stylish bar, and a highly-rated breakfast buffet. On-site coffee shop and room service are also available.
familyIs this hotel suitable for families with children?+
Children are welcome with family rooms and pool/SPA facilities. While families love the location, some note poor soundproofing and potential extra fees for cribs.
businessWhat is the experience like for business travelers?+
Business guests appreciate the prime location and modern rooms. However, some report maintenance issues like worn carpets and occasional service delays or noise.
coupleAre there special perks or advantages for couples?+
Couples often receive free upgrades and birthday surprises. Service is warm, but some note potential construction noise in the surrounding area.
roomHow are the room facilities and comfort?+
Rooms are spacious and beds are comfortable, but facilities are aging. Some bathrooms are cramped with weak shower pressure, and views may be partially blocked.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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