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The Black Swan - The Inn Collection Group

★★★★·8.8/ 10Recommended
·Inns
Offsite parking discounted rates availableFamily roomsLuggage storagePacked lunchesParkingPets allowedAll 36 facilities +
Review
04

Guest scores & sentiment

From 279 guest reviews · multi-source · as of 2026-07-11

Guests praise the prime location, friendly staff, and comfortable rooms with good food. Main complaints involve severe parking shortages, some outdated or dirty rooms, slow service during peak times, and breakfast timing disputes.

Dimension scores · cross-source

Location9.5
Surroundings8.8
Service8.7
Rooms8.6
Cleanliness8.5
Facilities8.3
Value8.0
Wi-Fi7.5
PraisedExcellent location · Friendly staff · Good food quality · Lovely beer garden
ComplaintsParking difficulties · Dated room facilities · Maintenance issues · Poor service attitude

KEYSuitable for drivers arriving early for parking. Avoid peak times for better service.

FAQ · grounded in hotel data & reviews

locationHow is the location of this hotel? Is transportation convenient?
Located in the prime market square of Helmsley with excellent accessibility (Dimension Score: 9.5). However, parking is severely limited, so plan for off-site options.
diningWhat is the experience like for breakfast and dining?
Food quality is generally praised, but breakfast timing and peak-hour service can be inconsistent. Vegetarian options and packed lunches are available.
familyIs this hotel suitable for families with children?
Children are allowed with family rooms and kid meals available. However, some families reported insufficient breakfast, cleanliness issues, and difficult parking.
coupleWhat special experiences are there for couples?
A historic 15th-century building with Elizabethan and Tudor charm offers a romantic ambiance. Couples praise the prime location, friendly staff, and cozy beds.
businessHow are the conditions for business travelers?
Rooms feature work desks and free wired internet (Wi-Fi score: 7.5). Invoicing and cashless payments are supported, though parking difficulties may affect convenience.
roomWhat are the room facilities and hygiene conditions like?
Recently refurbished rooms offer modern amenities (Room Score: 8.6). However, some guests noted outdated fixtures, cleaning corners, and poor ventilation causing high temperatures.
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