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Dukes London

★★★★★·9.2/ 10Excellent
·Hotels
Fitness facilities (surcharge)Air conditioningLift / ElevatorLuggage storageExpress check-in/check-outSafety deposit boxAll 50 facilities +
Review
04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-13

Guests praise the prime location, quiet atmosphere, and exceptional staff service, especially the bar. Main complaints involve outdated room facilities, small spaces, AC noise, and occasional service lapses.

Dimension scores · cross-source

Location9.8
Cleanliness9.6
Service9.2
Facilities9.0
Surroundings9.0
Value8.4
PraisedPrime and quiet location · Warm and professional service · Excellent bar and afternoon tea · Comfortable and clean rooms
ComplaintsDated facilities needing renovation · Slow dining service · High prices · Occasional hygiene issues

KEYIdeal for those valuing location, classic ambiance, and service. Be prepared for smaller rooms and older hardware.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and surroundings?
Located in the heart of Mayfair with a 9.8/10 rating. Guests praise its prime, quiet location for exploring London while enjoying historic elegance.
diningWhat are the highlights of the hotel's dining and bar?
The GBR restaurant offers high-quality British cuisine by Chef Nigel Mendham. The DUKES Bar is highly recommended for its iconic martinis and sophisticated ambiance.
serviceHow is the level of service at the hotel?
Service scores 9.2/10. Staff are praised for being enthusiastic, professional, and personalized, particularly during afternoon tea and dining experiences.
coupleIs this hotel suitable for couples?
Highly suitable. 74 couple travelers praised the romantic atmosphere, quiet environment, and exquisite afternoon tea and bar experiences.
familyIs the hotel family-friendly?
Children are welcome with kid meals available. 39 family guests appreciated the service and classic atmosphere, though some rooms are small.
roomWhat are the room facilities and space like?
Rooms feature free Wi-Fi, bathrobes, and AC. However, some guests noted small spaces, outdated facilities, and loud AC noise.
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