Guest scores & sentiment

From 76 guest reviews · multi-source · as of 2026-07-20

Guests highly praise host Anthea's warmth and personalized service, delicious fresh breakfast, and cozy home-like atmosphere. Minor complaints include communication issues during late arrivals and occasional maintenance details.

Dimension scores · cross-source

Wi-Fi10.0

Service9.6

Rooms9.4

Value9.4

Location9.2

Facilities9.2

Cleanliness9.2

Surroundings9.0

＋ PraisedHost is warm, helpful, and offers personalized assistance like transport · Breakfast is exquisite with fresh, home-grown ingredients · Rooms are clean, tidy, and cozy · Convenient location near city center and ferry terminal

－ ComplaintsPresence of active dogs may cause odor or noise · Isolated incidents of communication misunderstandings and maintenance issues · Showerhead needs maintenance · Bedroom door cannot be locked

KEYIdeal for those seeking warmth and dog lovers. Avoid if sensitive to pet smells/noise; confirm arrival instructions to prevent misunderstandings.

FAQ · grounded in hotel data & reviews

locationHow is the location? Is it convenient?＋

Located in the heart of Nanaimo's Old City Quarter, within walking distance of shops, restaurants, and ferries. Location score is 9.2.

diningWhat is the breakfast like? What does it include?＋

Daily breakfast features local flavors with fresh ingredients, including homegrown eggs and good coffee. Highly praised by guests.

coupleIs it suitable for couples?＋

Highly recommended for couples. 53 guests praised the host's personalized service, cozy atmosphere, and beautiful garden.

businessAre there facilities suitable for business travel?＋

Offers high-speed free wired internet and WiFi (score 10.0), plus laundry facilities. Quiet environment suits basic work needs.

roomWhat amenities are in the rooms?＋

Equipped with flat-screen TV, Netflix, microwave, fridge, and private bathroom with bath/shower. Room score is 9.4.

serviceHow is the service attitude?＋

Service score is 9.6. Host Anthea is warm and helpful, offering local tips and transport assistance. Guests love the personalized care.

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R

Room types · 2

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Queen Room with Garden View

1 × Queen bed15 ㎡up to 2

This room features a view of the flower garden with a small fishpond and waterfall. Amenities include a flat-screen TV and free WiFi. Bathrobes are provided and the private bathroom with shower/bathtub combination is right outside the guestroom door.

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Queen Room

1 × Large bed13 ㎡up to 2

This air-conditioned attic room features a flat-screen TV. Bathrobes are provided and the bathroom contains a bathtub and hand-held shower. Please note, the guest room and bathroom have a ceiling height of 6' 4" in the center of the room and then follow the slope of the roof.

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F

Facilities · 38

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableAir conditioningLuggage storageExpress check-in/check-outParkingPets allowedTerracePrivate check-in/check-outShared lounge/TV areaOutdoor furnitureFruitsStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsKey accessCCTV outside propertyDelivered food - securely coveredSecurity alarmInternet accessJapanese gardenExpress check-inOffsite parking discounted rates availableSecured parkingSelf parking (surcharge)Vegetarian menu options availableFree wired internetGolfing on siteHousekeeping on requestNon-smoking roomsNon-smoking throughout