Name: Serena Beach Resort & Spa
Address: Shanzu, Mombasa, KE

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Guest scores & sentiment

From 274 guest reviews · multi-source · as of 2026-07-11

Guests praise the exceptional, personalized staff service, serene environment, and high-quality food. Common complaints involve malfunctioning AC units, aging facilities, weak Wi-Fi, and occasional service oversights.

Dimension scores · cross-source

Service9.4

Cleanliness9.3

Location9.2

Rooms9.1

Surroundings9.0

Facilities8.8

Wi-Fi8.5

Value8.5

＋ PraisedFriendly and professional staff · High-quality dining · Clean and spacious rooms · Exceptional SPA experience

－ ComplaintsAging facilities in some areas · Mosquito issues · Billing disputes · Room type mismatch

KEYIdeal for travelers seeking tranquility and premium service. Verify room conditions beforehand; not recommended for heavy internet users.

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Room types · 6

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Family Room

2 × Twin bed / 1 × Extra-large double bed (Super-king size)54 ㎡up to 4

This air-conditioned room has a bed surrounded by a mosquito net and offers a balcony. It is equipped with a TV, mini-bar and a private bathroom.

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Zanzibar Suite Garden View

1 × Queen bed48 ㎡up to 3

This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Featuring a terrace with garden views, this suite also provides air conditioning and a flat-screen TV with satellite channels. The unit offers 2 beds.

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Superior Room Sea View

1 × Extra-large double bed (Super-king size) / 2 × Twin bed36 ㎡up to 2

This air-conditioned room has a bed surrounded by a mosquito net and offers a balcony with a view of the Indian Ocean. It is equipped with a TV, mini-bar and a private bathroom.

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Superior Room

1 × Extra-large double bed (Super-king size) / 2 × Twin bed29 ㎡up to 2

This air-conditioned room has a bed surrounded by a mosquito net, and offers views of the garden. It is equipped with a TV, mini-bar and a private bathroom.

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Deluxe Queen Room Garden View

1 × Queen bed20 ㎡up to 2

This room offers a balcony with a view. It is equipped with a TV, mini-bar and a private bathroom.

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Deluxe Twin Garden View Room

2 × Twin bed20 ㎡up to 2

This air-conditioned twin room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views. The unit has 2 beds.

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Facilities · 118

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableFitness facilities (surcharge)Health or beauty spa nearbyGuest education on local ecosystems and cultureAir conditioningSwimming poolFamily roomsBBQ facilitiesLuggage storageExpress check-in/check-outSafety deposit boxFax/photocopyingFacilities for disabled guestsIroning serviceHot tub/JacuzziCar hireSaunaMassage servicesPacked lunchesParkingTerraceTable tennisCurrency exchangeDartsKaraokeSquashPrivate check-in/check-outShared lounge/TV areaBoard games/puzzlesShuttle service (additional charge)Concierge serviceKid mealsKids' outdoor play equipmentEvening entertainmentBaby safety gatesEntertainment staffOutdoor furnitureSteam roomCoffee Shop on sitePersonal trainerStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedGuest room sealed after cleaningProperty cleaned by professional cleaning companiesPhysical distancing in dining areasKey accessFood delivered to guest roomCCTV outside propertyProcess in place to check health of guestsAccess to health care professionalsScreens / Barriers between staff and guests for safetyFace masks for guests available24-hour securityDelivered food - securely coveredSecurity alarmKey card accessBroadcast Live sport eventsHappy hourCooking classAerobicsInternet accessJapanese gardenFitness facilities (surcharge)Fishing nearbyExpress check-inExercise/lap poolNo accessible shuttleNo accessible train station shuttleConcerts/live showsOffsite parking discounted rates availablePlayground on sitePool sun loungersReception hallBilliards or pool tableScuba diving on siteSelf parking (surcharge)Shopping on siteBeach yoga on siteBeach umbrellasBeach toysSnack bar/deliSnorkeling on siteBeach club nearby (surcharge)Supervised childcare/activitiesSwimming nearbyAirport transportation - pickup (surcharge)Television in common areasAirport transportation - drop-off (surcharge)Tennis lessons on siteVegetarian menu options availableAccessible train station shuttleAccessible shuttleWater sports equipmentWine release eventsFree wired internetFront desk (limited hours)Game drive nearbyGamesGolfing on siteGuest education on local ecosystems and cultureHealth or beauty spa nearbyHosted evening meal (reserve)Housekeeping on requestNon-smoking roomsRestaurantRoom serviceTour desk

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Nearby & map

Dining

1

Safari Inn

Restaurant

92m

2

Jahazi grill

Restaurant

Seafood

287m

3

Jahazi Grill

Restaurant

Seafood

391m

4

Marina Seaside Restaurant

Restaurant

Seafood

1.5km

5

Breezes Restaurant

Restaurant

1.5km

6

MJ Marina Resort

Restaurant

1.6km

7

Casaurina Club & Casino土耳

Restaurant

Bar

2.2km

8

Elite Connections Bar and Restaurant

Restaurant

Bar

2.3km

1

2

3

4

5

6

7

8

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.