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Best Western Plus Hotel Plaza

Name: Best Western Plus Hotel Plaza
Address: Piazza Principe Umberto 23, Naples, IT

★★★★·8.3/ 10Recommended

BBest Western Plus·Best Western Rewards·Hotels

Fitness facilities (surcharge)Air conditioningFamily roomsLift / ElevatorLuggage storageExpress check-in/check-outAll 57 facilities +

Review

Property information · Agoda

At Best Western Hotel Plaza, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Arrange your trips to and from the airport using the hotel's convenient transportation services booking. Amenities at shuttle offered by Best Western Hotel Plaza simplify the organization of your excursions, tourist activities, and other adventures in Naples. For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes. At the hotel, their tours can even assist you in booking tickets and securing reservations for leisure activities and adventures. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at Best Western Hotel Plaza. Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. A delightful breakfast is the perfect way to begin your day, and at Best Western Hotel Plaza, you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers.

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise the warm staff and excellent breakfast near the station. Main complaints involve the gritty neighborhood, small rooms, and occasional issues with soundproofing and AC.

Dimension scores · cross-source

Value8.0

Service8.0

Cleanliness7.8

Surroundings7.8

Facilities7.3

Location7.0

＋ PraisedFriendly and professional staff · Excellent rooftop breakfast · Strategic location near station · Clean and comfortable rooms

－ ComplaintsGritty neighborhood environment · Small room sizes · Small rooms or outdated facilities · Complex/noisy surrounding area

KEYSuitable for those valuing service and breakfast near transit. Stay alert in the area at night; verify room size and orientation when booking.

FAQ · grounded in hotel data & reviews

locationIs the hotel's location and transportation convenient?＋

Located just 200m from Central Station near metro and train lines, with paid shuttle services to the port and airport for ultimate convenience.

diningHow is the breakfast? Where is it served?＋

Guests highly praise the abundant breakfast served on the rooftop terrace with views of Castel Sant' Elmo, a highlight for business and family travelers.

serviceWhat is the staff attitude like?＋

Staff are praised for being warm and professional, with specific mentions of Gianfranco and Anna. Service dimension scores 8.0 out of 10.

roomHow are the room size and soundproofing?＋

Some rooms are noted as small or outdated with inconsistent soundproofing and occasional AC issues. Guests sensitive to space or noise should verify room types in advance.

pros_consWhat are the main pros and cons of staying here?＋

Pros: Excellent location, great breakfast, friendly staff, clean rooms. Cons: Gritty neighborhood atmosphere, some small rooms, and occasional maintenance/soundproofing issues.

familyIs it suitable for families?＋

Suitable for families with family rooms and child-friendly policies. While the station proximity is appreciated, note that some rooms are small and the neighborhood is complex.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.

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Room types · 9

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Junior Suite, Multiple Beds, Terrace

1 × King bed / 1 × Queen Bed36 ㎡up to 4

1 King Bed and 1 Queen Bed388-sq-foot soundproofed room with a balcony Internet - Free WiFi and wired internet accessEntertainment - 32-inch LCD TV with premium channelsFood & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettleSleep - Bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, free weekday newspaper, and iron/ironing board; cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingAccessibility - Wheelchair accessibleSmoking And Non-SmokingRoom/bed type depends on availability at check-in Connecting/adjoining rooms can be requested, subject to availability

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Family Room

2 × Twin bed / 1 × Extra-large double bed (Super-king size)32 ㎡up to 4

The family room provides air conditioning, a minibar and a safe deposit box. The unit offers 3 beds.

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Junior Suite with King and Queen Bed - Terrace

1 × Extra-large double bed (Super-king size) / 1 × Queen bed25 ㎡up to 4

The quadruple room features air conditioning, a mini-bar and a safe deposit box. The unit has 2 beds.

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Standard Room, 1 Double Bed (Bed is French Bed)

1 × Double bed18 ㎡up to 1

1 Double Bed194-sq-foot soundproofed room with a balcony Internet - Free WiFi and wired internet accessEntertainment - 32-inch LCD TV with premium channelsFood & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettleSleep - Bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, free weekday newspaper, and iron/ironing boardComfort - Climate-controlled air conditioning and daily housekeepingAccessibility - Wheelchair accessibleNeed to Know - No cribs (infant beds) availableSmoking And Non-SmokingConnecting/adjoining rooms can be requested, subject to availability

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Superior King Room

1 × Extra-large double bed (Super-king size)16 ㎡up to 2

This air-conditioned double room has a mini-bar and a safe deposit box. The unit has 1 bed.

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Superior King Room

1 × Twin bed / 1 × Extra-large double bed (Super-king size)16 ㎡up to 3

This triple room is air-conditioned and features a mini-bar and a safe deposit box. The unit offers 2 beds.

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Superior Room, Multiple Beds

1 × King bed / 1 × Twin bed16 ㎡up to 3

1 King Bed and 1 Twin Bed172-sq-foot soundproofed room with a balcony Internet - Free WiFi and wired internet accessEntertainment - 32-inch LCD TV with premium channelsFood & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettleSleep - Bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, free weekday newspaper, and iron/ironing boardComfort - Climate-controlled air conditioning and daily housekeepingAccessibility - Wheelchair accessibleNeed to Know - No cribs (infant beds) availableSmoking And Non-SmokingConnecting/adjoining rooms can be requested, subject to availability

Rates / book on FlyerTrip →

Superior Twin Room

2 × Twin bed16 ㎡up to 2

The double room features air conditioning, a mini-bar and a safe deposit box. The unit has 2 beds.

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Standard Double Room

1 × Double bed10 ㎡up to 1

This air-conditioned single room has a mini-bar and a safe deposit box. The unit has 1 bed.

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Nearby & map

DiningSights

ARIA

Contemporary, Modern Cuisine · ★ Michelin

€€€€

The ambience at this hushed and discreet restaurant couldn’t be more different from the hustle and bustle of the elegant district in which it is situated. The softly lit dining rooms are elegant and minimalist in style, with lamps creating pools of light illuminating the dishes conjured up by Paolo Barrale. Originally from Cefalù but now settled in Campania, the chef’s cuisine is inspired by the culinary traditions of both regions which he reinterprets with ease, occasionally creating more personalised dishes. Generous in every way, from the warm welcome to the cuisine right up to dessert, Pao

1.7km

Il Ristorante Alain Ducasse Napoli

Creative, Mediterranean Cuisine · ★ Michelin

€€€€

Alain Ducasse, one of the great names in contemporary fine dining, has arrived in Naples, opening this restaurant in the former premises of the prestigious Ristorante Il Comandante. Situated on the 9th floor of the ROMEO hotel overlooking the port, the restaurant boasts fine views of Vesuvius and the Bay of Naples, especially at sunset when the colours are truly spectacular. Meanwhile, the modern dining room, decorated completely in black, is equally as stunning as its surroundings, as are the finishing touches added to the dishes in the dining room by the excellent serving staff. Executive ch

1.9km

La Locanda Gesù Vecchio

Campanian, Traditional Cuisine · Bib

€

In the picturesque alleyways of Spaccanapoli, an authentic trattoria unfolds across two spaces – at different street numbers (the other at number 4) – yet sharing the same soul: closely set tables in simple rooms, a lively and informal atmosphere, and young, smiling service. The cuisine is a hymn to Neapolitan tradition, with dishes that evoke the aromas of home: pasta mista with potatoes and smoked provola, crispy fried salt cod on escarole cream, and the lemon caprese, fresh and fragrant, perhaps enjoyed with a small glass of artisanal limoncello. Reservations and punctuality are essential,

1.2km

George Restaurant

Contemporary, Campanian · ★★ Michelin

€€€€

This roof-garden restaurant in one of Naples’ most luxurious hotels (Grand Hotel Parker’s) boasts an open-view kitchen facing a breathtaking panorama that takes in Vesuvius, the Bay of Naples and the city itself, which extends below the hotel in an evocative display of sparkling lights. It’s a challenge for the cuisine to compete with so much beauty but young chef Domenico Candela is more than equal to the task. His cuisine showcases the culinary specialities of the city and further afield with extraordinary skill, combining superb produce and recipes from Campania with techniques learnt in Fr

3.7km

Veritas

Campanian, Contemporary · ★ Michelin

€€€

At the first terrace leading up to Vomero, with the comfort of paid parking just steps away, an intimate, captivating venue awaits, where warm décor meets impeccable dining room service. The sommelier, with grace and discretion, guides guests through intriguing labels, unveiling small regional producers and sparking curiosity with every recommendation. In the kitchen, the approach turns refined: several tasting menus or the option to order à la carte from the Essenziale and Autentico offerings. Particularly appealing is the Formula Funky, three surprise courses from the chef reserved for under

3.7km

L'antica Pizzeria da Michele

Pizza

€

You can really sense the history of Naples in this pizzeria, which was founded in 1870 and boasts a lively, convivial atmosphere – if you sit alone, you’re sure to find yourself sharing travellers’ tales with fellow diners by the end of your meal! Note that the restaurant only serves two types of pizza – Margherita (tomato and mozzarella) and Marinara (tomato, oregano and garlic). Numbered tickets are issued to diners, who then take a seat and are called in turn (open all day). A second restaurant has recently been opened nearby.

638m

Januarius

Campanian, Creative

€€

Dedicated to San Gennaro, whose relics are kept in the nearby Duomo, this address pays homage not only to the city’s patron saint but also to the most authentic traditions of Campanian gastronomy. The table presents a procession of the specialities that have shaped the culinary history of Naples: from polpo alla Luciana to broken ziti with traditional ragù, through to the classic baccalà accompanied by Neapolitan-style escarole. Alongside these icons sit more contemporary offerings, described as ‘non-traditional special dishes’, born of the house’s own creative spirit. Guests are welcomed at t

822m

Gino Sorbillo

Pizza, Campanian

€

In the heart of Spaccanapoli, on the famous “via della pizza”, an institution with an international feel welcomes guests into simple, rustic surroundings steeped in authentic Neapolitan energy. The choice of pizzas, enriched with excellent P.D.O. ingredients, is endless. You'll need to be patient during peak hours and, if you happen to find yourself sharing a table, embrace the magic of Neapolitan friendliness!

1.2km

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.

Best Western Plus Hotel Plaza

Guest scores & sentiment

Room types · 9

Junior Suite, Multiple Beds, Terrace

Family Room

Junior Suite with King and Queen Bed - Terrace

Standard Room, 1 Double Bed (Bed is French Bed)

Superior King Room

Superior King Room

Superior Room, Multiple Beds

Superior Twin Room

Standard Double Room

Facilities · 57

Nearby & map