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Motto by Hilton New York City Chelsea

★★★★·9.4/ 10Excellent
·Hotels
2021 opened· Check-in 03:00 PM / out 12:00 PM
Fitness facilities (surcharge)Guest education on local ecosystems and cultureAir conditioningFamily roomsLift / ElevatorLuggage storageAll 54 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available. Parking is accessible, supplied by the hotel for guests who arrive by car. Effortlessly plan your daily activities and travel requirements with concierge service and luggage storage provided by the front desk services. During leisurely days and evenings, in-room amenities such as room service and daily housekeeping enable you to maximize your stay in the room. The hotel is completely smoke-free. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For a more enjoyable stay, select rooms at hotel are equipped with blackout curtains and air conditioning. For certain chosen rooms, guests can enjoy in-room amusement like television and cable TV as a part of their stay. Maintain your cleanliness and feel revitalized using toiletries available in select guest restrooms. Each morning at Motto by Hilton New York City Chelsea, a scrumptious, homemade breakfast kick-starts the day. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience. Indulge in the numerous pursuits available at Motto by Hilton New York City Chelsea. Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.

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Guest scores & sentiment

From 558 guest reviews · multi-source · as of 2026-07-04

Guests praise the prime location, comfortable beds, and generally helpful staff, especially at the restaurant. Common complaints include small rooms lacking closets, slow elevators, and inconsistent front desk service with occasional billing errors.

Dimension scores · cross-source

Location9.9
Cleanliness9.0
Value8.9
Service8.9
Surroundings8.8
Facilities8.4
PraisedExcellent landmark views · Good quiet location · Clean and tidy rooms · Relatively good value
ComplaintsRude or cold staff attitude · Small room size · Mandatory resort fee limits · Poor internal communication

KEYIdeal for location-focused travelers. Expect compact rooms, manage elevator waits, and verify front desk attentiveness upon arrival.

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