Name: Hemu House
Address: No. A47,Qingxi Lane, Fenghuang, CN

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Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests praise the prime location near the river and Veronica's helpful English service. Common complaints include lack of front desk staff, no elevator, occasional cleanliness issues, and noise.

Dimension scores · cross-source

Location9.7

Wi-Fi9.5

Service9.3

Value9.2

Rooms8.8

Cleanliness8.8

Facilities8.6

＋ PraisedExcellent location near the river and sights, yet quiet · Friendly and helpful staff with fluent English · Comfortable bedding and clean, spacious rooms · Good value for money

－ ComplaintsOutdated bathrooms or inconsistent cleanliness · Poor bathroom door privacy · No elevator, inconvenient for luggage · Front desk not always staffed; WeChat required

KEYSuitable for those valuing location/service over modern amenities. Bring earplugs; check room condition carefully.

FAQ · grounded in hotel data & reviews

locationHow is the hotel location?＋

Guests rate the location 9.7/10, close to Tuojiang River and Hongqiao Bridge, with markets and restaurants within walking distance.

serviceWhat is the front desk service like, and is English supported?＋

Staff are friendly and fluent in English, helping with tickets and itineraries. However, some guests note the front desk is not always staffed and relies on WeChat.

roomWhat are the room facilities and cleanliness like?＋

Rooms include AC, satellite TV, private bathroom, and free WiFi. The room score is 8.8, though some guests report damp bathrooms or aging fixtures.

familyIs it suitable for families with children?＋

Children are welcome, with family rooms and luggage storage available. Among 24 family reviews, guests appreciate comfortable bedding and staff help, but note there is no elevator.

coupleHow is the experience for couples?＋

Among 30 couple reviews, guests praise the riverside location, spacious rooms, and comfortable beds, with a value score of 9.2. Request a quiet room if noise sensitivity is a concern.

policyWhat are the check-in/out times, and are pets allowed?＋

Check-in is at 14:00 and check-out at 12:00. Pets are welcome with pet bowls provided. Cashless payment and invoices are available; parking details are not listed.

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Room types · 4

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Family Room with Private Bathroom

1 × Twin bed / 1 × Queen bed30 ㎡up to 4

Featuring free toiletries, this family room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned family room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a tiled floor as well as city views. The unit has 2 beds.

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Comfort King Room

1 × Extra-large double bed (Super-king size)25 ㎡up to 3

This double room features a satellite TV and air conditioning.

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Comfort Twin Room

2 × Twin bed25 ㎡up to 3

This air-conditioned twin room includes a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit offers 2 beds.

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Budget Double Room

2 × Twin bed15 ㎡up to 3

Providing free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This double room is air-conditioned and features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker and a tiled floor. The unit offers 2 beds.

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Facilities · 67

All facilities & services listed by the hotel (aggregated across sources).

Guest education on local ecosystems and cultureAir conditioningFamily roomsLuggage storageExpress check-in/check-outFax/photocopyingSoundproof roomsCar hireParkingPets allowedTerracePrivate check-in/check-outShared lounge/TV areaBoard games/puzzlesShuttle service (additional charge)Concierge serviceGrocery deliveriesShared kitchenPublic transport ticketsPet bowlsStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareContactless check-in/check-outInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedGuest room sealed after cleaningProperty cleaned by professional cleaning companiesPhysical distancing in dining areasKey accessFood delivered to guest roomCCTV outside propertyProcess in place to check health of guestsScreens / Barriers between staff and guests for safetyFace masks for guests available24-hour securitySecurity alarmThermometers for guests provided by propertyKey card accessMobile app for room serviceInternet accessJapanese gardenExpress check-inNo accessible shuttleNo accessible train station shuttleConcerts/live showsArt gallery on siteAirport transportation - pickup (surcharge)Television in common areasAirport transportation - drop-off (surcharge)Accessible train station shuttleAccessible shuttleFree wired internetFront desk (limited hours)Guest education on local ecosystems and cultureHousekeeping on requestNon-smoking roomsRoom serviceTour desk