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The Ritz-Carlton Maui, Kapalua

★★★★★·9.4/ 10Excellent
TThe Ritz-Carlton·Marriott Bonvoy·Resorts
ClubhouseElectric bicycle charging stationFitness facilities (surcharge)Free beach shuttleHealth or beauty spa nearbyGuest education on local ecosystems and cultureAll 88 facilities +
Review
Official

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 3 outdoor swimming pools. Additional features at this Art Deco resort include concierge services, gift shops/newsstands, and a hair salon. Getting to the surf and sand is a breeze with the complimentary beach shuttle. Enjoy seafood at The Banyan Tree, one of the resort's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM for a fee. Featured amenities include a business center, express check-in, and express check-out.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

25 to 49 Qualifying Nights in a calendar year.
03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

The Ritz-Carlton Maui, Kapalua · 万豪金卡入住报告(2023年4月)

  • 延迟到了2点半退房
  • 酒店人很少比较private几乎没有kids,valet很方便,前台early check-in late check-out给的很爽快,酒店其它服务人员也每次都会很热情打招呼。酒店设施比较limited,pool区域很小且离海边和沙滩较远,需要走10分钟左右。房间虽然是基础房且能看出房间较老,但是很干净很舒服也很宽敞。自带的早餐厅很不错,比xhs上某些强推的外面的网红早餐店要好吃很多。但酒店里海边的餐厅Burger Shack就一言难尽了,人均50吃的还不如innout好吃。总体来说是West Maui很适合躺平度假的酒店,唯一的缺点可能就是离哪儿都挺远。
2023-04-20

jouran · 2023-04-20 · Source ↗

The Ritz-Carlton Maui, Kapalua · 万豪大使入住报告

  • 本来预定的是 Garden View Suite,在入住前两三周发现被升级到了 Ocean View Suite,当时心里还窃喜。结果在入住前两天发现又被降级回去了,我当然也不能指责人家,毕竟条款里可没说高级会员订任何房型都能继续升级。不过在 check in 的时候我顺带问了一句,前几天看是 ocean view suite 咋又降级了呢?前台小姐姐说我帮你看看,然后转身去找 manager 了,隔了几分钟出来说我们帮你升级到 ocean front suite 了,意外之喜!
  • Alaloa Lounge味道一般;The Banyan Tree还可以,甜品比较甜,前菜和主菜都不错,吃一半还有流浪猫跑过来求蹭
  • 地理位置还可以(离 Lahaina 足够近,离东边景点稍远)。酒店本身在这一片感觉就是房地产度假屋+酒店度假村,环境很好;龙牙岩就在酒店前面,如果要去 Lahaina 或者周围玩,也很近,但如果要去东边的景点(比如 Road to Hana 啥的),这儿过去要一个小时的样子。
  • Ocean Front Suite 面积真的很大,内饰也比较新,每天都给很多瓶水。
2022-11-06

ThunderFat · 2022-11-06 · Source ↗

See all 2 reports →
04

Guest scores & sentiment

From 280 guest reviews · multi-source · as of 2026-07-10

Guests praise the warm staff, luxurious facilities, and ocean views, especially the Club Lounge and breakfast. Complaints focus on limited room views, feral roosters, slow dining service, and fee disputes.

Dimension scores · cross-source

Cleanliness9.2
Rooms9.0
Service9.0
Location8.6
Facilities8.6
Surroundings8.4
Value7.8
Wi-Fi6.2
PraisedBeautiful and quiet environment · Friendly and attentive staff · Clean and comfortable rooms · Excellent breakfast variety
ComplaintsPoor response during emergencies · Inconsistent food quality · Lack of evening entertainment · Unexpected extra fees

KEYSuitable for luxury seekers. Confirm ocean views and prepare for potential dining delays or environmental noise.

FAQ · grounded in hotel data & reviews

locationIs the location and transportation convenient?
The hotel boasts a prime location with stunning views. It offers a free beach shuttle to nearby attractions and a tour desk to assist with planning.
diningWhat are the dining options?
Dining includes the upscale Banyan Tree restaurant, Kai Cafe for organic fare, and the Alaloa Lounge for cocktails, plus room service and a coffee shop.
familyIs this hotel suitable for families? What child facilities are available?
Highly suitable with family rooms, kids' outdoor play equipment, kid meals, and entertainment staff. Guests praise the Club Lounge, but note some beach fees and wind.
coupleAny recommendations for couples?
Couples highly appreciate the serene environment, personalized service like welcome amenities, and comfortable rooms. Enjoy traditional Hawaiian spa treatments for a romantic stay.
roomHow are the room facilities? Anything to note?
Rooms score 9.0, featuring high-speed internet, flat-screen TVs, and island décor, some with kitchens. However, some rooms have limited views and dated facilities.
serviceHow is the level of service?
Service scores 9.0, with guests praising warm and attentive staff. However, some report slow food service and fee disputes, so confirm bills in advance.
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