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Turtle Beach, a Tribute Portfolio™ All Inclusive Hotel

★★★★·8.4/ 10Recommended
·property
Arcade/game roomProposal/romance packages availableParasailing nearbyFitness facilitiesFree breakfastFull-service spaAll 51 facilities +
Review
04

Guest scores & sentiment

From 81 guest reviews · multi-source · as of 2026-07-20

Guests consistently praise the prime beachfront location, pools, and generally warm staff. Kids’ clubs and activities are well-received. However, experiences vary: rooms feel dated and need refurbishment, with some maintenance issues. Food quality is inconsistent, buffets get crowded, and some à la carte restaurants close frequently. Service attitudes and value for money draw mixed feedback.

Dimension scores · cross-source

Location8.4
Surroundings8.0
Wi-Fi7.9
Service7.5
Rooms7.4
Cleanliness7.3
Facilities7.1
Value6.0
+ PraisedExcellent beach location · Friendly and helpful staff · Good a la carte dining · Spacious and comfortable rooms
- ComplaintsOutdated facilities needing refurbishment · Expensive and overpriced · Insufficient outlets or broken appliances · Long breakfast queues and hygiene issues

KEYSuitable for guests prioritizing beach access and family facilities. Expect dated rooms, verify dining hours and all-inclusive inclusions beforehand, and arrive early for pool loungers.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location? What amenities are nearby?+
Located on the beach in Maxwell, it is within a 10-minute drive of the U.S. Embassy and Carlisle Bay. The location dimension scores 8.4, praised for its beachfront setting.
familyIs this hotel suitable for families with children? What kids' facilities are available?+
While policy states children are not allowed, 39 family travelers highly rated the kids' club and activities. Facilities include a children's club and supervised activities.
diningAre there diverse dining options? How are the breakfast and restaurants?+
Offers free breakfast, Chelonia Restaurant, and 2 bars. However, food quality is inconsistent; buffets get crowded, and some à la carte restaurants close frequently.
roomWhat is the condition of the rooms? Are there common issues?+
Room dimension scores 7.4. Guests report dated rooms needing refurbishment, with issues like leaks, insufficient outlets, or malfunctioning appliances in some units.
serviceWhat is the level of service? How are the staff attitudes?+
Service dimension scores 7.5. Most guests praise friendly staff, especially at the kids' club. However, some report rude front desk staff and inconsistent service standards.
facilityWhat recreational and fitness facilities are available?+
Features 2 outdoor pools, a 24-hour fitness center, full-service spa, and tennis courts. Water sports like parasailing, scuba diving, and sailing are also available.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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