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The Westin Chicago River North

★★★★·9.1/ 10Excellent
WWestin Hotels & Resorts·Marriott Bonvoy·Hotels
Check-in 04:00 PM / out 12:00 PM
Fitness facilities (surcharge)Air conditioningLift / ElevatorLuggage storageExpress check-in/check-outSafety deposit boxAll 48 facilities +
Review
Official

Experience an abundance of unparalleled facilities and features at The Westin Chicago River North. Car hire offerings at the hotel enhance the ease of discovering Chicago (IL). Guests can avail parking facilities at the hotel. During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as concierge service, express check-in or check-out and safety deposit boxes. For extended visits or whenever required, the dry cleaning service ensures your preferred travel garments remain fresh and accessible. Craving relaxation? Make the most of your stay at the The Westin Chicago River North with convenient amenities like room service and daily housekeeping at your disposal. For all your minor, last-minute requirements, the convenience stores can promptly cater to them, eliminating the need to venture out. At The Westin Chicago River North, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Elevate your experience at hotel with the knowledge that certain rooms are equipped with air conditioning, ensuring a more pleasant stay for you. Certain rooms offer in-room amusement features such as the cable TV for your enjoyment. In select rooms within the hotel, a coffee or tea maker and instant tea is available to cater to your requirements when desired. It is worth noting that certain guest bathrooms feature a hair dryer and bathrobes for your convenience. Begin your day feeling refreshed and invigorated as you enjoy a delightful cup of quality coffee available at the cafe situated within the hotel. Enjoy an entertaining evening with your fellow travelers at the hotel's bar. During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Conclude your holiday experience perfectly by visiting salon before you depart.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

25 to 49 Qualifying Nights in a calendar year.
04

Guest scores & sentiment

From 244 guest reviews · multi-source · as of 2026-07-11

Guests praise the prime riverfront location, spacious rooms, comfortable beds, and attentive staff. Common complaints include long valet waits, occasional maintenance issues like odors or hot water, and inconsistent check-in experiences.

Dimension scores · cross-source

Location9.6
Facilities9.2
Cleanliness9.2
Surroundings9.2
Service8.8
Value8.2
PraisedPrime location near attractions · Comfortable beds, spacious baths · Excellent gym with trainer · Friendly and helpful staff
ComplaintsExpensive rates · Dark and dated atmosphere · TV signal issues · Slow service response

KEYIdeal for those valuing location and space. Allow extra time for valet parking; check room condition if sensitive to age.

FAQ · grounded in hotel data & reviews

locationHow is the location? What attractions are nearby?
Located in downtown Chicago with a prime riverside setting (score 9.6). It offers easy access to Navy Pier, Grant Park, and Willis Tower.
diningWhat dining options are available inside the hotel?
Dining includes the 320 Restaurant & Bar and Kamehachi sushi bar on the lobby level. The high-quality club lounge breakfast is also highly praised by guests.
roomWhat are the room facilities and services like?
Rooms are spacious with plush bedding, marble bathrooms, and Starbucks coffee makers. While generally excellent, some guests noted occasional maintenance issues or odors.
serviceHow is the staff service?
Staff are attentive and professional (service score 8.8). However, valet parking waits can be long, and check-in processes are occasionally inconsistent.
familyIs this hotel suitable for families?
Yes, children are allowed and some receive gifts. Rooms are spacious, but note that Wi-Fi is paid and the club lounge has high fees.
businessHow is the experience for business travelers?
Business guests love the location and bedding. However, some find the rates high, room service slow, and cancellation policies strict.
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