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Excelsior Manor Guesthouse

★★★★·9.4/ 10Excellent
·Guest houses
Offsite parking discounted rates availableSwimming poolSafety deposit boxFax/photocopyingFacilities for disabled guestsIroning serviceAll 34 facilities +
Review
04

Guest scores & sentiment

From 268 guest reviews · multi-source · as of 2026-07-11

Guests praise the exceptional hospitality, gourmet meals with estate wines, serene setting, and guided walks. Minor complaints include dated room features, low shower pressure, lack of TVs, and one comment on staff treatment.

Dimension scores · cross-source

Wi-Fi10.0
Service10.0
Location10.0
Surroundings10.0
Cleanliness9.8
Facilities9.3
Rooms9.2
Value9.0
PraisedExceptional hospitality · Excellent food and wine · Beautiful vineyard views · Charming historic rooms
ComplaintsWine list variety · Decor feels dated/stuffy · Beds unsuitable for tall guests · Mosquitoes disturbing sleep

KEYIdeal for travelers seeking tranquility, fine dining, and nature walks. Note that some rooms feature vintage decor and lack modern amenities like TVs.

FAQ · grounded in hotel data & reviews

locationHow is the location and what are the surroundings like?
Located in the heart of the Robertson Wine Valley with a perfect 10/10 environment score. Guests can stroll through vineyards or fish nearby.
diningWhat is the dining experience like? Does it include wine?
Highly praised for gourmet meals including estate wines (9.0/10). Breakfast is abundant, and wine tasting/blending sessions are available.
serviceHow is the service quality? What stands out?
Service scores a perfect 10/10. Guests highly praise the butler-style hospitality from Kirsten and James, with a 99% recommendation rate.
coupleIs this hotel suitable for couples? What is the atmosphere?
Ideal for couples (118 reviews). Praised for historic charm, vineyard views, and romantic dinners, though decor is traditional.
familyHow is the experience for families? Is it child-friendly?
Family guests (18 reviews) rate it highly, describing it as home-like. Rooms are clean, and staff accommodates special dietary needs.
roomWhat are the pros and cons of the room facilities?
Pros: Spacious, comfortable, and very clean (9.8/10). Cons: Some dated features, low shower pressure, no TV, and small double beds.
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