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Smartrental Collection Gran Vía Centric

★★★★·9.3/ 10Excellent
·Hotels
Air conditioningFamily roomsLift / ElevatorLuggage storageExpress check-in/check-outSafety deposit boxAll 60 facilities +
Review
Official

Gran Vía Centric is an apartment complex located on Gran Vía, next to Plaza de Callao and inaugurated in April 2019. The building has a rooftop terrace , 24hours front desk and restaurant. Its renovated apartments have a fully equipped kitchen, living area with Chromecast, sound systems and TV with international channels, bathrooms with shower and comfortable bedrooms. Some apartments offer views of Gran Via.

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Guest scores & sentiment

From 278 guest reviews · multi-source · as of 2026-07-11

Guests praise the prime Gran Via location, spacious modern apartments, and friendly staff. Common complaints include the small, crowded rooftop pool, shower water leakage, and street noise.

Dimension scores · cross-source

Location9.8
Service9.2
Surroundings9.0
Rooms8.9
Cleanliness8.8
Facilities8.5
Wi-Fi8.5
Value8.4
PraisedExcellent central location near attractions · Spacious apartments with full amenities · Friendly and helpful staff · Great rooftop terrace views
ComplaintsStreet noise affects sleep · Uncomfortable sofa beds · Small rooftop pool · Average bed/pillow quality

KEYIdeal for families/groups seeking central location and home comforts. Choose high-floor/internal rooms for noise sensitivity; note shower drainage and pool crowding.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and what are the nearby attractions?
Located in the heart of Gran Via overlooking Callao Square with a 9.8 location score. The Royal Palace and Thyssen-Bornemisza Museum are easily reachable on foot.
roomWhat are the room facilities like? Is it suitable for families?
Spacious modern apartments feature AC, flat-screen TVs, and fully equipped kitchens with laundry. Highly praised by families, though some guests noted average bed comfort.
diningDoes the hotel offer breakfast or dining services?
The hotel has a restaurant and room service. Guests highly rated the rooftop bar's cocktails and views. Self-catering is also convenient due to kitchen facilities.
serviceHow is the staff service attitude?
Service scores an impressive 9.2. Guests consistently praise the friendly, professional, and enthusiastic staff, with some specifically mentioning helpful employees like Gustavo.
facilityHow is the hotel's pool and terrace?
The rooftop terrace has a great atmosphere, but the pool is small and often crowded, a common complaint. It may occasionally be closed, so check in advance.
pros_consWhat are the main pros and cons of staying here?
Pros: Prime location, spacious modern apartments, well-equipped, friendly staff. Cons: Shower water leakage, small/crowded pool, street noise, long elevator waits, and maintenance issues.
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