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Hotel Real del Mar

★★★·8.4/ 10Recommended
·Hotels
24-hour front deskLuggage storageFree WiFiOutdoor pool - seasonalElevatorSmoke-free propertyAll 8 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests praise the excellent location, sea views, and friendly staff, noting good value. Common complaints include aging facilities, hygiene issues like cockroaches, cold pool water, early closing times, and occasional utility outages.

Dimension scores · cross-source

Location9.2
Service8.5
Cleanliness8.5
Rooms8.4
Value8.4
Facilities8.0
Wi-Fi6.9
PraisedExcellent location · Great sea views · Good value for money · Friendly staff
ComplaintsAging facilities/poor maintenance · Cold pool/early closure · Water/power outages · Hygiene/noise issues

KEYSuitable for budget travelers valuing location and views. Expect aging facilities; avoid back-facing rooms and bring toiletries.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and nearby transport?
The hotel scores 9.2 for location, praised for being near Tecolutla Beach and the aquarium. Free self-parking is available for convenient exploration.
diningDoes the hotel offer breakfast or dining options?
The hotel features an on-site restaurant and limited-hour room service. Guests note good value, but recommend confirming dining hours with the front desk in advance.
familyIs this hotel suitable for families with children?
Per hotel policy, children are not permitted. Family-trip reviews highlight the excellent sea views and beach proximity, making it better suited for adult getaways.
roomWhat are the room facilities and comfort level like?
Room score is 8.4 across 92 air-conditioned rooms with plasma TVs and free bottled water. While guests appreciate the space, some note firm mattresses, worn bedding, and weak AC.
serviceHow is the hotel's service attitude?
Service scores 8.5, with an 8.6 average across 75 reviews. Staff are frequently praised as friendly and helpful, and the 24-hour front desk assists with luggage storage.
facilityWhat are the pool and main facility hours like?
The hotel offers indoor and seasonal outdoor pools, scoring 8.0 for facilities. Guests note cold outdoor pool water and early closing, while free WiFi and elevators are available.
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