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Hotel New Otani Hakata

★★★★★·9.0/ 10Excellent
·Hotels
372 rooms· Check-in 02:00 PM / out 11:00 AM
Electric bicycle charging stationAir conditioningFamily roomsLift / ElevatorLuggage storageSafety deposit boxAll 22 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available. Discovering Fukuoka becomes even more accessible, thanks to the car hire amenities provided at the hotel. Parking is accessible, supplied by the hotel for guests who arrive by car. Effortlessly plan your daily activities and travel requirements with concierge service, luggage storage and safety deposit boxes provided by the front desk services. For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible. During leisurely days and evenings, in-room amenities such as room service and daily housekeeping enable you to maximize your stay in the room. In limited designated zones, smoking is exclusively permitted. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For a more enjoyable stay, select rooms at hotel are equipped with linen service, blackout curtains and air conditioning. For certain chosen rooms, guests can enjoy in-room amusement like television, in-room video streaming and cable TV as a part of their stay. In select rooms, the hotel offers visitors access to a refrigerator. It is worth noting that certain guest bathrooms feature a hair dryer, toiletries and bathrobes for your convenience. Each morning at Hotel New Otani Hakata, a scrumptious, homemade breakfast kick-starts the day. Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience. Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar. Hotel New Otani Hakata provides a superb assortment of leisure amenities for guests to enjoy. Treat and spoil yourself by taking a trip to salon.

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Guest scores & sentiment

From 484 guest reviews · multi-source · as of 2026-07-17

Guests praise professional service, convenience, and spacious clean rooms. Main complaints include dated facilities, uncomfortable mattresses, occasional rude staff, and crowded breakfast.

Dimension scores · cross-source

Service9.0
Surroundings9.0
Cleanliness8.9
Rooms8.5
Facilities8.4
Location8.4
Value8.3
PraisedExcellent location near subway · Spacious rooms suitable for groups · Polite and enthusiastic service · Convenient surroundings with shops
ComplaintsWeak or unstable Wi-Fi · Firm beds not for everyone · Facilities appear aged · Occasional hygiene issues

KEYSuitable for those valuing service/location. Expect dated hardware, avoid peak dining, and watch for staff attitude.

FAQ · grounded in hotel data & reviews

locationIs the hotel's location and transport convenient?
Located just a 1-minute walk from Watanabe-dori Subway Station, it offers quick access to Tenjin. JR Hakata Station and Fukuoka Airport are also within a short drive.
policyWhat are the check-in and check-out times, and are pets allowed?
Check-in is at 14:00 and check-out at 11:00. Children are welcome with cribs available, but pets are not permitted.
serviceHow is the hotel's service level and what do guests say?
With a service score of 9.0 and a 99% recommendation rate across 484 reviews, guests highly praise the professional staff, though occasional communication delays are noted.
roomWhat are the room conditions and facilities like, including pros and cons?
Rooms are spacious and clean (8.5/10), featuring modern amenities. While practical, some guests note dated decor, firm mattresses, or occasional AC maintenance needs.
diningWhat dining options does the hotel offer, and how is breakfast?
The hotel features six restaurants, including Japanese and Chinese options, plus kid meals. Breakfast quality is praised, but the area gets crowded during peak hours.
familyIs the hotel suitable for families, and what arrangements are made?
Highly recommended for families, with 171 reviews highlighting thoughtful touches like child packs and cribs. Spacious rooms and convenient transit make it ideal for parents.
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