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Sheraton Hotel Metairie New Orleans

★★★★·8.7/ 10Recommended
SSheraton·Marriott Bonvoy·Hotels
Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableFitness facilities (surcharge)Air conditioningSwimming poolLift / ElevatorLuggage storageAll 54 facilities +
Review
Official

Sheraton Metairie - New Orleans Hotel provides flawless service and all the necessary facilities for visitors. The hotel offers car hire amenities to assist you in discovering your desired offerings in Metairie (LA). When arriving by car, take advantage of the hotel's convenient on-site parking facilities. The hotel offers reception assistance, including safety deposit boxes, to ensure guest satisfaction. Whether you're here for an extended stay or simply require fresh garments, the hotel ensures your cherished travel attire remains spotless and accessible with the convenience of dry cleaning service located on the premises. Your stay will be comfortable with the presence of room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. Need something at the last minute? The convenience stores has you covered, ensuring your requirements are met without any inconvenience. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure your satisfaction, certain rooms in the hotel come fitted with air conditioning for a more pleasant stay. Selected rooms offer in-room amusement like cable TV as a source of entertainment for guests to enjoy. Within specific rooms, a coffee or tea maker and instant tea is conveniently available for your use. You'll be pleased to know that select guest bathrooms offer bathroom amenities such as a hair dryer, ensuring a comfortable stay. Start your day stress-free at Sheraton Metairie - New Orleans Hotel as breakfast is made available for you on the premises. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
04

Guest scores & sentiment

From 247 guest reviews · multi-source · as of 2026-07-11

Guests appreciate free parking, convenient location, and friendly staff. However, frequent complaints cite outdated facilities, room odors, poor soundproofing, unreliable Wi-Fi, and shuttle service issues, reflecting mixed experiences.

Dimension scores · cross-source

Cleanliness7.7
Facilities7.6
Surroundings7.6
Service7.1
Value7.0
Location7.0
PraisedFriendly and professional staff · Comfortable beds for good sleep · Good executive lounge experience · Free parking available
ComplaintsOutdated facilities and poor hygiene · Poor soundproofing · Unstable Wi-Fi connection · Remote location requires driving

KEYSuitable for drivers valuing free parking. Expect older facilities and verify shuttle details beforehand.

FAQ · grounded in hotel data & reviews

locationHow is the location? Is it convenient to get to the airport?
Located just a 10-minute drive from the airport with convenient access. Guests appreciate the location and free parking.
facilityWhat leisure facilities are available?
Features a rooftop pool, state-of-the-art fitness center, terrace, and laundry services. Facilities score 7.6/10.
serviceHow is the staff service?
Staff are widely praised for being friendly and helpful, especially by business and family travelers. Service score is 7.1/10.
roomAre rooms well-equipped? Any odors?
Rooms have cable TV, ironing facilities, and comfortable beds. However, some guests report outdated facilities, odors, and poor soundproofing.
policyWhat are the check-in and check-out times?
Check-in is at 15:00 and check-out at 11:00. Express services and cashless payment are available for efficiency.
memberWhat are the benefits for Marriott Bonvoy members?
Members earn bonus points. Ambassador, Platinum, and Titanium tiers may enjoy lounge access, late checkout, and welcome amenities, subject to availability.
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