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The Towers at Lotte New York Palace

★★★★★·9.0/ 10Recommended
LLotte Hotels & Resorts·LOTTE HOTEL REWARDS·Hotels
909 rooms· Check-in 03:00 PM / out 12:00 PM
Newspapers in lobby (surcharge)Meeting roomsFitness facilitiesHealth or beauty spa nearbyHealth club24-hour front deskAll 40 facilities +
Review
Official

Indulge in onsite massages, body treatments, and facials at this conveniently located hotel, just steps from 5th Avenue and St. Patrick's Cathedral. Enjoy complimentary Wi-Fi, concierge services, and browse the gift shops. A complimentary area shuttle simplifies exploring nearby attractions. The hotel's restaurant, Pomme Palais, offers lunch, complemented by a coffee shop/cafe and room service during limited hours. Unwind with a drink at the bar/lounge. Cooked-to-order breakfasts are available on weekends for a fee. Business amenities include a business center and dry cleaning/laundry services. The 176 air-conditioned rooms feature refrigerators, iPod docking stations, pillowtop beds with down comforters and Egyptian cotton sheets, 42-inch plasma TVs with cable, and bathrooms with designer toiletries.

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Guest scores & sentiment

From 275 guest reviews · multi-source · as of 2026-07-11

Guests praise the prime location, spacious rooms, and exceptional staff service, specifically highlighting employees like Clara and Rebecca. Common complaints include aging facilities, inconsistent check-in experiences, lack of dinner dining options, and extra charges.

Dimension scores · cross-source

Service10.0
Location10.0
Surroundings9.0
Value9.0
Cleanliness8.8
Facilities8.6
PraisedExceptional staff service and child care · Spacious rooms with spectacular views · Convenient location · Efficient check-in process
ComplaintsCheck-in delays or room unavailability · Maintenance issues (noise, spa) · Poor breakfast value · Minibar lacks glasses

KEYIdeal for those seeking central location and personalized service. Be prepared for aging hardware and verify dining/fees.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation?
Located in the heart of Manhattan with a perfect 10.0 location score. It offers free area shuttles and convenient shopping access.
serviceWhat is the service level like? Are there recommended staff?
Service scores a perfect 10.0. Guests highly praise personalized care from staff like Clara, Rebecca, and Kal, describing the experience as VIP-level.
roomWhat are the room conditions like? Are they spacious and comfortable?
Rooms are praised for being spacious and clean (8.8 cleanliness). They feature pillowtop beds, down comforters, and 42-inch TVs. Some guests noted missing items like glasses in minibars.
diningWhat dining options are available? Is breakfast charged?
Features Pomme Palais restaurant and a coffee shop, but no dinner option. Breakfast incurs an extra charge. Platinum members may receive breakfast benefits subject to availability.
policyWhat are the check-in/out times? Are pets allowed?
Check-in is at 16:00 and check-out at 11:00. Pets are allowed, but children are not permitted. Check-in experiences may vary slightly.
facilityDoes the hotel have fitness or spa facilities?
The hotel has a health club and fitness facilities with wheelchair accessibility. A spa is nearby, though some guests noted aging facilities or maintenance issues.
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