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Macdonald Craxton Wood Hotel & Spa, Chester

★★★★·8.4/ 10Recommended
·Hotels
📍Parkgate Road, Ledsham, Nr Chester, Ellesmere Port, England, CH66 9PB · Ellesmere Port ↗
📞+441948660700·Official site ↗
Check-in 03:00 PM / out 11:00 AM
Meeting roomsFitness facilitiesHealth clubFull-service spa24-hour front deskGardenAll 30 facilities +
Review
Official

This upscale hotel is situated in Chester's historic city center, near shopping and entertainment, and a short drive from Manchester. Renovated in 2002, the hotel features two floors with 35 double rooms, two single rooms, and a suite. Guests enjoy a 24-hour reception, bar, and à la carte restaurant. Comfortable rooms include well-equipped bathrooms. The hotel offers an indoor pool (with children's swim times from 9:00-11:00 and 15:00-18:00), a pool bar, gym, spa, and wellness area. Aerobics sessions are also available. A breakfast buffet is served daily, while dinner options include à la carte and set menus. Please note: the hotel is cashless.

04

Guest scores & sentiment

From 244 guest reviews · multi-source · as of 2026-07-11

Guests praise the friendly staff, tranquil setting, and spa facilities. Food, especially breakfast, is well-received. Common complaints include dated room decor, maintenance issues, and occasional poor service or communication errors.

Dimension scores · cross-source

Location8.8
Cleanliness8.4
Service8.2
Value7.6
Facilities7.6
Surroundings7.4
＋ PraisedFriendly and professional staff · Excellent and generous breakfast · Spacious and clean rooms · Good SPA facilities and treatments
－ ComplaintsDated decor needing refurbishment · Room maintenance issues · Poor parking lot lighting · Slow restaurant service

KEYSuitable for relaxation seekers. Expect dated decor; confirm bookings and report maintenance issues promptly.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?＋
With a location score of 8.8 from 244 reviews, guests praise the tranquil setting and beautiful surroundings. While some noted poor lighting in the parking area, overall accessibility is good for a quiet getaway.
diningAre there rich options for breakfast and dining?＋
Food, especially breakfast, is highly praised for its taste and variety. The hotel offers British cuisine at Craxton Wood Grill, plus a coffee shop, bar, and snack deli. Note that breakfast incurs an extra charge.
facilityHow are the spa and fitness facilities?＋
The full-service spa, sauna, steam room, and indoor pool are excellent and loved by couples and solo travelers. Fitness includes a health club and Pilates. However, families noted the pool can be crowded without lifeguards, so off-peak visits are recommended.
roomWhat is the condition of the rooms? Are they clean and comfortable?＋
Rooms are spacious with comfortable bedding, and cleanliness scores 8.4. However, dated decor and maintenance issues like faulty showers or odors are common complaints. Guests sensitive to room condition should verify status upon booking.
serviceIs the staff service attitude good?＋
Most guests praise the friendly and professional staff, especially spa therapists and fitness instructors. However, a few reported cold attitudes or booking errors. Overall service scores 8.2 out of 10.
familyIs this hotel suitable for families with children?＋
Despite having child-friendly amenities mentioned, the policy states 'children not allowed'. Families complained about dated facilities, hygiene issues, and crowded spas. Please verify specific child policies directly with the hotel before booking.
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