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Sheraton Santo Domingo

★★★★★·9.4/ 10Excellent
SSheraton·Marriott Bonvoy·Hotels
1978 opened · 2011 renovated· Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableFitness facilities (surcharge)Air conditioningSwimming poolBBQ facilitiesLift / ElevatorAll 80 facilities +
Review
Official

Located in the heart of Santo Domingo, the Sheraton Santo Domingo Hotel is steps from the Malecon and Casino Diamante, and a short drive from Agora Mall and Blue Mall. This upscale hotel offers 245 guestrooms with refrigerators, plasma televisions, premium bedding, and private bathrooms with complimentary toiletries. Guests can enjoy a range of amenities, including a spa with massages, a health club, an outdoor pool, a sauna, and complimentary Wi-Fi. Dine at the Cafe Casabe Restaurant, offering international cuisine with pool views, or take advantage of the 24-hour room service. The hotel also features a bar/lounge, a poolside bar, and buffet breakfast. For business travelers, there's a business center and extensive meeting space.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
04

Guest scores & sentiment

From 257 guest reviews · multi-source · as of 2026-07-11

Guests praise exceptional, personalized staff service, especially at the Club Lounge, and the prime location. Common complaints include aging room maintenance, facility issues like hot water or fridge failures, murky pool water, and high bar prices.

Dimension scores · cross-source

Cleanliness9.6
Service9.4
Location9.2
Value9.0
Surroundings9.0
Facilities8.8
Rooms7.0
PraisedExceptional staff service · Good pool and facilities · Clean and comfortable rooms · Great location and views
ComplaintsRooms need maintenance/upgrades · Parking difficulties · Network and facility issues · Room facility failures or water quality issues

KEYIdeal for service-focused travelers. Verify room details, expect some aging facilities, and check pool conditions.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location? What attractions are nearby?
Located in George Washington seafront, it is 2km from Colonial City Centre and near the National Aquarium. It is a 30-minute drive from Las Americas International Airport.
serviceWhat is the level of service at the hotel?
Service scores 9.4/10. Guests highly praise the enthusiastic and professional staff, especially at the Club Lounge, with several employees frequently mentioned by name.
roomWhat are the room facilities and views like?
Rooms feature AC, safes, and flat-screen TVs with Caribbean Sea views via floor-to-ceiling windows. However, some guests report aging facilities and occasional equipment issues like hot water failures.
diningWhat dining options are available? How are the prices?
The hotel offers a restaurant, coffee shop, and room service with kid meals. However, multiple guests note that bar and restaurant prices are on the higher side.
facilityWhat leisure and fitness facilities does the hotel offer?
Facilities include a swimming pool, fitness center, sauna, steam room, spa, and solarium. Note that fitness facilities may incur a surcharge, and some guests have reported murky pool water.
familyIs this hotel suitable for families?
Highly suitable. Family guests praise the friendly staff, pool, and 10th-floor Club Lounge. The hotel allows pets and provides kid meals, making it family-friendly.
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