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Pool Resort Port Douglas

★★★★·9.4/ 10Excellent
·Hotels
Offsite parking discounted rates availableAir conditioningSwimming poolFamily roomsLuggage storageFax/photocopyingAll 58 facilities +
Review
04

Guest scores & sentiment

From 280 guest reviews · multi-source · as of 2026-07-11

Guests highly praise the 185m pool with direct access, spacious modern apartments, and helpful managers. Main drawbacks include remote location requiring transport, inconsistent furniture quality in some units, maintenance issues, and occasional noise or Wi-Fi problems.

Dimension scores · cross-source

Wi-Fi9.8
Rooms9.3
Cleanliness9.3
Facilities9.2
Service9.0
Surroundings8.8
Value8.6
Location8.2
PraisedHuge, well-maintained pool · Spacious, well-equipped apartments · Clean and tidy rooms · Friendly and helpful staff
ComplaintsMattress comfort issues · Dated facilities or odors · Lack of indoor dining table · Remote location requires car

KEYIdeal for drivers/families loving swimming. Verify unit details; sensitive guests should note potential noise.

FAQ · grounded in hotel data & reviews

facilityWhat is special about the hotel's pool?
The hotel features a stunning 185-meter central lagoon pool, with some apartments offering direct water access. It scores 9.2/10 for facilities.
locationHow is the location and transport convenience?
Located near Macrossan Street and Four Mile Beach, but somewhat remote. Guests note the need for a car or paid shuttle service for transport.
familyIs this hotel suitable for families?
Highly recommended for families. 158 family guests praised the spacious, modern apartments and the huge pool with direct access, enhancing comfort and convenience.
roomWhat are the room facilities and hygiene like?
Rooms score 9.3/10, generally spacious and clean. However, some guests noted inconsistent furniture quality and maintenance issues in certain units.
serviceHow is the hotel's service attitude?
Service scores 9.0/10. Managers Peter and Donna, along with staff, receive high praise for their enthusiastic and professional service.
policyWhat are the check-in and check-out times?
Check-in is at 14:00 and check-out at 10:00. The hotel offers 24-hour front desk service, cashless payments, and contactless options.
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