Name: Grand City Hall Hotel & Serviced Residences
Address: Balai Kota No.1, Medan, ID

04

Guest scores & sentiment

From 277 guest reviews · multi-source · as of 2026-07-11

Guests praise the strategic location, spacious clean rooms, and exceptional staff service, especially breakfast. Minor complaints include unsafe hot tub temperatures, limited pool loungers, and inconsistent spa massage quality.

Dimension scores · cross-source

Location9.9

Surroundings9.6

Cleanliness9.3

Rooms9.2

Facilities9.2

Service9.1

Value9.0

Wi-Fi8.0

＋ PraisedStrategic location · Excellent service · Great breakfast · Spacious clean rooms

－ ComplaintsFacility maintenance issues · Limited dessert/fruit variety in buffets · Indoor pool water too hot · Crowded and noisy on weekends

KEYIdeal for business and families. Check spa conditions beforehand; note limited pool space.

No checkout or paid ranking here — commission never drives content.

Book on FlyerTrip →

R

Room types · 7

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Two-Bedroom Apartment

1 × Twin bed / 1 × Queen bed81 ㎡up to 3

This air-conditioned 2-bedroom apartment offers free access to the gym and swimming pool. Fitted with a flat-screen satellite TV, refrigerator. Some apartment has a balcony. Private bathroom comes with a bath or shower, slippers and free toiletries. A hairdryer is provided upon request.

Rates / book on FlyerTrip →

RoomOne-Bedroom Apartment

One-Bedroom Apartment

1 × Queen bed72 ㎡up to 3

This air-conditioned apartments offers free access to the gym and swimming pool. Fitted with a flat-screen satellite TV, refrigerator with mini-bar and a personal safe. Private bathroom comes with a bath or shower, slippers and free toiletries.

Rates / book on FlyerTrip →

King Suite - Non-Smoking

1 × Queen bed55 ㎡up to 3

This nonsmoking suite is equipped with a flat-screen satellite TV, sofa and refrigerator with mini-bar. Private bathroom comes with a bath or shower, slippers and free toiletries.

Rates / book on FlyerTrip →

Junior Suite - Smoking

1 × Extra-large double bed (Super-king size)40 ㎡up to 3

The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. The suite's kitchenette is available for cooking and storing food. The suite has tiled floors, a seating area with a flat-screen TV with satellite channels, a tea and coffee maker, a safe deposit box, as well as a sofa. The unit offers 1 bed.

Rates / book on FlyerTrip →

King Room with Spa Bath - Non-Smoking

1 × Queen bed35 ㎡up to 3

Featuring a marble sunken bath, this air-conditioned suite offers Japanese inspired designs with a 4 sqm hot tub. There is also a flat-screen satellite TV, personal safe and refrigerator with mini-bar.

Rates / book on FlyerTrip →

Premier Deluxe Double Room

1 × Queen bed34 ㎡up to 3

A corner room with more space.

Rates / book on FlyerTrip →

Deluxe Double or Twin Room

2 × Twin bed / 1 × Extra-large double bed (Super-king size)30 ㎡up to 3

Air-conditioned room with a flat-screen TV, desk and a tea/coffee maker.

Rates / book on FlyerTrip →

F

Facilities · 63

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolFamily roomsBBQ facilitiesLift / ElevatorFax/photocopyingSoundproof roomsFacilities for disabled guestsIroning serviceCar hireMassage servicesPacked lunchesParkingPrivate check-in/check-outShuttle service (additional charge)Concierge serviceSteam roomBeauty ServicesPersonal trainerStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableSanitized tableware & silverwareInvoice providedGuests can opt-out any cleaning services during stayPhysical distancing in dining areasFood delivered to guest roomProcess in place to check health of guestsScreens / Barriers between staff and guests for safetyThermometers for guests provided by propertyKey card accessHappy hourInternet accessFitness facilities (surcharge)Exercise/lap poolNo accessible shuttleNo accessible train station shuttleConcerts/live showsOffsite parking discounted rates availableReception hallBilliards or pool tableSelf parking (surcharge)Beach yoga on siteSnack bar/deliATM/bankingSwimming nearbyVegetarian menu options availableAccessible train station shuttleAccessible shuttleFree wired internetFront desk (limited hours)Free pool cabanasHealth or beauty spa nearbyHousekeeping on requestNon-smoking roomsRestaurantRoom service

N

Nearby & map

DiningSights

1

Spoon Dining

Restaurant

Seafood

30m

2

Taipan Restaurant

Restaurant

Chinese

422m

3

SOHO Capital Medan

Restaurant

427m

4

Bel Mondo Cafe

Restaurant

Café

460m

5

District 10 Restaurant & Bar

Restaurant

463m

6

Marutama Ramen

Restaurant

Japanese

465m

7

Harbour 9

Restaurant

Bar

465m

8

Pizza Hut

Restaurant

Pizza

510m

1

2

3

4

5

6

7

8

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.