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Grand Resort Serra Negra

★★★★·9.1/ 10Excellent
·Hotels
Check-in 04:00 PM / out 02:30 PM
Offsite parking discounted rates availableFitness facilities (surcharge)Air conditioningSwimming poolFamily roomsLift / ElevatorAll 80 facilities +
Review
04

Guest scores & sentiment

From 423 guest reviews · multi-source · as of 2026-07-06

Guests praise staff, food, and facilities, especially pools and nature. Main complaints involve poor soundproofing, uncomfortable beds, unstable shower temperatures, and slow weekend service.

Dimension scores · cross-source

Facilities9.4
Cleanliness9.4
Surroundings9.4
Service9.0
Location9.0
Value8.0
PraisedProfessional and enthusiastic recreation team · High-quality and diverse dining · Friendly and attentive staff · Comprehensive facilities for all ages
ComplaintsPoor soundproofing and corridor noise · Aging infrastructure and malfunctions · Limited views or details in some rooms · Small room space

KEYIdeal for leisure and families. Avoid weekends, choose rooms away from corridors if noise-sensitive, and verify bed comfort.

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