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Hotel Majapahit Surabaya MGallery

★★★★★·9.4/ 10Excellent
·Hotels
1910 opened · 2020 renovated· 139 rooms· Check-in 02:00 PM / out 12:00 PM
Offsite parking discounted rates availableNightclubFitness facilities (surcharge)Health or beauty spa nearbyGuest education on local ecosystems and cultureAir conditioningAll 115 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available. Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure. Services offered by taxi, car hire and shuttle at the hotel ensure effortless exploration of Surabaya. The hotel offers complimentary parking for guests who arrive with their own mode of transport. Effortlessly plan your daily activities and travel requirements with concierge service, express check-in or check-out, luggage storage and safety deposit boxes provided by the front desk services. Securing top-notch tickets and reserving prime dining spots become effortless through assistance from the hotel's tours. For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible. During leisurely days and evenings, in-room amenities such as room service and daily housekeeping enable you to maximize your stay in the room. The hotel is completely smoke-free. In limited designated zones, smoking is exclusively permitted. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For a more enjoyable stay, select rooms at hotel are equipped with linen service, blackout curtains and air conditioning. At Hotel Majapahit Surabaya MGallery, guests can choose from a variety of room configurations, some of which feature separate living room and balcony or terrace. For certain chosen rooms, guests can enjoy in-room amusement like television and cable TV as a part of their stay. Rest assured that your hydration needs will be met, as some guestrooms are equipped with a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar. It is worth noting that certain guest bathrooms feature a hair dryer, toiletries and bathrobes for your convenience. Each morning at Hotel Majapahit Surabaya MGallery, a scrumptious, homemade breakfast kick-starts the day. Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience. Concerned about your dining preferences? Fret not! Hotel Majapahit Surabaya MGallery offers an array of culinary choices, featuring kosher and halal alternatives. Enjoy an entertaining evening alongside your fellow travelers at hotel's very own bar and nightclub. Do you possess exceptional culinary skills? Prepare your meals personally within the hotel at its BBQ facilities. Hotel Majapahit Surabaya MGallery provides a superb assortment of leisure amenities for guests to enjoy. Treat and spoil yourself by stopping at massage, hot tub, salon, steam room, spa and sauna for a memorable experience. Begin your holiday perfectly by taking a plunge into the swimming pool. At the hotel, enjoy a laid-back beverage experience by the poolside bar, sipping on a soothing cocktail. Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise the historical charm, well-maintained gardens, and warm, professional service. Minor complaints include occasional front desk errors, quirky room features, inconsistent housekeeping, and sporadic service lapses.

Dimension scores · cross-source

Surroundings9.8
Service9.3
Location9.3
Cleanliness9.2
Facilities9.1
Value9.1
PraisedExceptional and friendly staff service · Rich historical ambiance and architecture · Spacious comfortable rooms and facilities · Child-friendly thoughtful arrangements
ComplaintsPhoto restrictions for non-guests in garden · Minor room hygiene details need improvement · Some amenities feel dated · Inconsistent housekeeping standards

KEYIdeal for history lovers seeking unique charm. Expect vintage features and verify booking details upon arrival.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Located centrally in Surabaya with easy access to attractions. Free WiFi is provided, and a shuttle service to Grand City Mall is available for an additional charge.
diningWhat dining options are available? How is the breakfast?
The hotel offers Euro-Asian and Chinese cuisine plus Toko Deli. Breakfast is highly rated (9.0) for being extensive and delicious, with 24-hour room service available.
familyIs this hotel suitable for families with children?
Highly suitable. It allows children, offers family rooms, kid meals, and outdoor play equipment. Families praise the child-friendly staff and pleasant garden pool area.
coupleAre there special experiences or advantages for couples?
Couples often receive room upgrades and surprise perks. The colonial atmosphere and well-maintained gardens create a romantic setting, supported by enthusiastic service.
businessHow is the experience for business travelers?
Business guests view it as a 'home away from home' with high repurchase intent. The prime location, efficient service, and rich breakfast make it ideal for short stays.
roomHow are the room facilities and comfort? Any notes?
Rooms are spacious with luxurious marble and gold-plated bathrooms. However, some guests note inconvenient light switches or minor cleaning issues. Overall rating is 9.0.
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